Universal Banker II/Community Banker

West Des Moines, IA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $17.75 - $22.18

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Vision Insurance

HSA match

401(k) plan with employer match

Employee stock purchase plan

Tuition Reimbursement

paid family leave

Paid Time Off

performance-based bonuses

Job Description

First Mid Bancshares, Inc. is a well-established financial institution dedicated to providing exceptional banking services and personalized solutions to its customers. Known for its strong community presence and commitment to customer satisfaction, First Mid operates with core values that emphasize trust, integrity, and tailored financial guidance. The company offers a wide array of banking products and services, striving to meet the diverse needs of individuals, families, and businesses throughout their financial journeys. By fostering lasting relationships with clients, First Mid aims to create lifetime customers through attentive service and customized financial solutions.

The role at First Mid is a dynamic banking position designed for individuals who thrive in a customer-focused environment and are motivated by sales and goal achievement. This position involves a variety of responsibilities including account management, transaction processing, and customer service with an emphasis on accuracy and efficiency. The candidate will be expected to provide a quality service experience, ensuring timely resolution to customer needs while adhering to company policies, compliance, and operational standards. This role also requires proactive engagement in identifying sales opportunities and educating customers on available banking products and alternate delivery systems like online and mobile banking.

Employees in this role benefit from an attractive Total Rewards program which includes a competitive base salary, discretionary short-term incentives such as bonuses and commissions, and comprehensive health benefits covering medical, dental, and vision with HSA matching. Additional perks include a 401(k) plan with employer match, an Employee Stock Purchase Plan, tuition reimbursement, paid family leave, and generous paid time off. First Mid supports its employees' growth and development through structured training programs and compliance education, preparing them to proficiently manage account openings and other banking functions. This opportunity appeals to motivated individuals with prior experience in sales, banking, or consumer lending, desiring a rewarding career in the banking industry where advancement is performance-based.

Job Requirements

High school diploma or equivalent
2 or more years of experience in a sales and goal-based environment
1 or more years of banking and/or consumer lending experience
Ability to independently originate consumer loan applications
Successful completion of compliance and First Mid training programs
Knowledge of banking regulations and practices
Proficiency in Microsoft Office and other computer applications

Job Qualifications

High school diploma/GED required
2+ years experience working in a sales and goal-based environment
1+ year of banking and/or consumer lending experience
Previous sales experience preferred
Successfully completes required compliance and First Mid training curriculum to be proficient in the account opening process
Knowledge of banking practices and regulations
Proficient in usage of Microsoft Office and computer applications

Job Duties

Create a quality service experience by ensuring timely resolution to customer needs and overall customer satisfaction
Abides by company service standards, including greeting customers and making them feel welcome to First Mid Bank & Trust
Proficiently service customers by accepting and processing transactions with accuracy and efficiency within policy guidelines including but not limited to deposits, withdrawals, payments, check cashing, issuing cashier’s checks, and additional transactions upon request
Gain manager assistance with any suspicious transactions
Obtain management approval for transactions outside authorized limits
Adheres to all bank compliance, security and operational policies and procedures as well as financial loss standards
Maintains a cash drawer by performing daily balancing procedures and assist with daily operational branch duties
Independently opens personal and commercial customer account relationships displaying full knowledge of products and system
Opens deposit related products including but not limited to IRA, Trust, Business, POA, Estate, etc.
Performs changes to existing accounts as requested by the customer
Proven ability to proficiently originate consumer loan applications independently
Ability to train Tellers or other Universal Bankers on sales and operational duties associated with role
Proactively looks for ways to improve processes that will improve the customer’s experience and communicate those ideas to branch management
If applicable, allows entry of safe deposit box holders
Maintains professional appearance and conduct within the guidelines set forth in Employee Handbook
Maintains customer confidentiality
May participate in bank promotions, external community events, and promotional activities
May be required to work in other First Mid Banking centers
Complete other specified duties as assigned
Develops and maintains relationships with business partners
Develops and maintains strong relationships with customers
Educate and encourage customers to use alternate delivery systems such as ATM, Debit Card, Online, and Mobile Banking
Maintain product knowledge of all banking products through training courses, branch meetings, corporate communications, etc.
Identifies growth opportunities to make referrals to appropriate business lines
Proven ability to consistently meet or exceed established goals for the position