Unit Support Staff / Guest Relations Concierge - Endoscopy Lab
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.44 - $18.91
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
Job Description
Lakeland Regional Health is a prominent medical center situated in Central Florida, recognized for its century-long commitment to delivering exceptional healthcare services to the community. As the only Provisional Level 1 Trauma center serving Polk, Highlands, and Hardee counties, it holds a distinguished position in the region's healthcare landscape. Moreover, it operates the second busiest Emergency Department in the United States, underscoring its critical role in emergency medical care. The institution is equipped with a 910-bed licensed facility and manages a substantial volume of patients annually, including over 200,000 emergency room visits, 49,000 inpatient admissions, 21,000 surgical cases, 4,000 births, and 101,000 outpatient visits.
Lakeland Regional Health is currently seeking dedicated Unit Support Staff/Patient Care Assistants (PCA) who are passionate about patient care and teamwork. This position offers benefit-eligible employment with accrual of time off, working a standard 80-hour biweekly schedule from Monday to Friday, 7:30 AM to 4:00 PM, at the Lakeland Hills Blvd location with a competitive pay rate ranging from $16.44 to $18.91 per hour. This role involves delivering direct patient care under the supervision and delegation of Registered Nurses, performing specific patient care competencies tailored to meet departmental standards. Unit Support Staff/PCAs are integral to assisting patients with activities of daily living including bathing, toileting, mobility, eating, skin and mouth care, as well as taking vital signs and responding to patient needs promptly.
The role requires proactive communication to convey relevant patient information to RNs, ensuring timely intervention when necessary. In addition to core patient care responsibilities, the position demands versatility by performing at least two additional unit-specific multi-skilled tasks monthly, which may involve order entry, inventory control, discharge paperwork assistance, recreational therapy support, cardiac monitoring, or patient transport. Maintaining a safe work environment is paramount, including adherence to infection control protocols, verifying patient identity, following fire and disaster plans, and documenting patient care meticulously. Candidates must demonstrate clinical proficiency through age-specific competencies and uphold professional standards of communication and Basic Cardiac Life Support (BCLS) certification. The opportunity is ideal for individuals with prior PCA experience seeking to contribute meaningfully to a dynamic healthcare setting focused on safety, quality improvement, and compassionate care.
Lakeland Regional Health is currently seeking dedicated Unit Support Staff/Patient Care Assistants (PCA) who are passionate about patient care and teamwork. This position offers benefit-eligible employment with accrual of time off, working a standard 80-hour biweekly schedule from Monday to Friday, 7:30 AM to 4:00 PM, at the Lakeland Hills Blvd location with a competitive pay rate ranging from $16.44 to $18.91 per hour. This role involves delivering direct patient care under the supervision and delegation of Registered Nurses, performing specific patient care competencies tailored to meet departmental standards. Unit Support Staff/PCAs are integral to assisting patients with activities of daily living including bathing, toileting, mobility, eating, skin and mouth care, as well as taking vital signs and responding to patient needs promptly.
The role requires proactive communication to convey relevant patient information to RNs, ensuring timely intervention when necessary. In addition to core patient care responsibilities, the position demands versatility by performing at least two additional unit-specific multi-skilled tasks monthly, which may involve order entry, inventory control, discharge paperwork assistance, recreational therapy support, cardiac monitoring, or patient transport. Maintaining a safe work environment is paramount, including adherence to infection control protocols, verifying patient identity, following fire and disaster plans, and documenting patient care meticulously. Candidates must demonstrate clinical proficiency through age-specific competencies and uphold professional standards of communication and Basic Cardiac Life Support (BCLS) certification. The opportunity is ideal for individuals with prior PCA experience seeking to contribute meaningfully to a dynamic healthcare setting focused on safety, quality improvement, and compassionate care.
Job Requirements
- High school diploma or equivalent
- completion of approved PCA training program or demonstrated competence and knowledge of required skills
- valid Basic Cardiac Life Support (BCLS) certification
- ability to perform patient care functions satisfactorily
- effective verbal and written communication skills
- ability to demonstrate clinical and technical patient care competencies
- prior experience as a PCA preferred
Job Qualifications
- High school diploma or equivalent
- completion of approved PCA training program or demonstrated competence
- valid Basic Cardiac Life Support (BCLS) certification
- knowledge of age-specific patient care competencies
- effective communication skills
- ability to perform essential patient care functions
- experience in clinical or hospital setting preferred
Job Duties
- Deliver patient care under RN direction, assisting with activities of daily living such as bathing, toileting, mobility, eating, skin and mouth care
- take and record vital signs
- respond promptly to call lights and patient requests
- perform hourly patient rounding and intentional toileting
- maintain patient environment by decluttering and ensuring safety
- communicate relevant patient information and changes in condition to RN
- perform at least two additional unit-specific support functions including order entry, inventory control, assist discharge paperwork processing, support recreational therapy, monitor cardiac monitors, transport patients
- demonstrate safe work practices including infection control, patient identification verification, documentation
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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