Union Host/Hostess

Hyatt Vacation Ownership is a renowned company within the hospitality industry, specializing in vacation ownership and providing exceptional guest experiences through its various properties and resorts. They have built a reputable presence by focusing on quality service, employee engagement, and a welcoming environment for both guests and staff. Hyatt Vacation Ownership is committed to creating a positive workplace culture that emphasizes diversity, inclusivity, and professional growth. Working within this company means being part of a globally recognized brand that values teamwork, responsibility, and a customer-first approach, which collectively contribute to the outstanding reputation the company holds in the vacation ownership sector.

This particular role is for a union host/hostess based in the USA, operating within a structured and highly collaborative environment governed by collective bargaining agreements. The position offers an hourly wage of $23.54, reflecting the company's commitment to fair and competitive compensation for its valued employees. As a host or hostess, you will serve as the first point of contact for guests, setting the tone for their dining experience by creating a friendly and inviting atmosphere. You will manage guest flow, reservations, and table assignments to optimize the dining room's efficiency and enhance overall service quality.

Your responsibilities will range from warmly greeting guests upon arrival to managing waitlists during busy periods. Precision in seating guests to balance server workloads ensures smooth operations and fulfills guest expectations. The role involves maintaining the cleanliness and organization of the host stand and entrance area, promoting a neat and professional impression for visitors. Additionally, hosts/hostesses support waiting staff by clearing, cleaning, or resetting tables and sanitizing menus, which supports hygienic practices and quick turnover during peak times. Handling customer inquiries and addressing any complaints courteously is vital, with escalation to management when necessary, ensuring guests leave satisfied.

Beyond these duties, the position requires strong interpersonal skills, an ability to thrive in a fast-paced environment, and familiarity with modern reservation software such as OpenTable or POS systems, enhancing efficiency and guest management. Physical stamina is also essential due to the need for extended standing, walking, and movement throughout the shift. Overall, this union host/hostess role offers an excellent opportunity to join a supportive, team-oriented workplace within a globally respected hospitality company, ensuring a rewarding career path with structured scheduling and contractual pay rates.