Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $19.00
Work Schedule
Flexible
Weekend Shifts
Benefits
wellness incentive programs
free meals in employee dining room
Free parking
health benefits
Income protection benefits
professional and personal development programs
Job Description
MGM Resorts International is a world-renowned global hospitality and entertainment company headquartered in Las Vegas, Nevada. It is recognized for its commitment to delivering extraordinary experiences through its diverse portfolio of resorts, casinos, restaurants, and entertainment venues. With a reputation built on innovation, luxury, and customer satisfaction, MGM Resorts consistently ranks as one of the leading companies in the hospitality sector. The company fosters a dynamic, inclusive work environment that encourages teamwork and excellence, attracting talented professionals dedicated to creating memorable guest experiences. As a prominent player in the hospitality industry, MGM Resorts emphasizes training and development, ensuring its employees... Show More
Job Requirements
- High school diploma, GED or equivalent
- two or more years of prior relevant experience in VIP, front desk or concierge services highly preferred
- ability to work varied shifts including holidays and weekends
- strong communication and interpersonal skills
- proficiency in multiple computer systems
- effective multi-line phone management
- ability to provide personalized guest service
- knowledge of local area attractions
- ability to handle guest complaints and resolve issues immediately
- excellent organizational and multitasking abilities
Job Qualifications
- High school diploma, GED or equivalent
- two or more years of relevant experience in VIP, front desk or concierge services
- strong communication and interpersonal skills
- proficiency in using multiple computer systems and managing multi-line phones
- knowledge of local dining, entertainment and leisure venues
- ability to handle guest complaints and resolve issues promptly
- excellent organizational skills
- ability to work varied shifts including weekends and holidays
Job Duties
- Provide extraordinary service consistent with ultra-luxury core service standards, AAA 5 Diamond standards, Forbes Travel Guide 5 Star standards and brand attributes
- operate seven different computer systems and manage multi-line phones while responding to urgent emails after completing new hire training
- assist VIP casino, hotel and convention guest reservations with hotel registration, hotel check out, concierge requests and provide all other supporting services
- properly identify company executives to ensure accurate and up-to-date guest reservations
- maintain knowledge of dining and entertainment venues in Las Vegas to personalize guest recommendations
- describe, solicit and enroll guests in the M-Life loyalty program
- communicate effectively via email, telephone and face-to-face interactions
- pass quality assurance audits including guest service shops, monthly concierge knowledge checks and companywide secret shops
- own all guest requests and complaints, resolve issues immediately and follow up to ensure guest satisfaction
- contact all hotel guests within 48 hours of confirmed reservation to assist with pre-arrival requests
- assist in planning and creating itineraries for incoming hotel guests
- greet guests upon arrival and escort them to the lounge for registration
- perform follow-up calls for all hotel guests after arrival
- manage group inbox by responding to all email correspondence within 24 hours
- identify, record and update guest personal profiles
- act as a liaison between multiple departments to execute elaborate guest requests, room set gathering and special occasions
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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