Tysons Social Tavern Restaurant Supervisor- DoubleTree by Hilton McLean Tysons

B. F. Saul Company Hospitality Group is a distinguished subsidiary of the largest private real estate company in the Washington, D.C. area, with a rich history spanning over 130 years. This prestigious Hospitality Group manages a diversified portfolio of more than 20 business-class hotels, featuring well-known top brands such as Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels. Alongside these popular chains, they also operate signature properties including The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt, providing unique lodging and dining experiences to a wide variety of guests. The company prides itself on its team of over 1,000 dedicated hospitality professionals committed to delivering exceptional customer service and maintaining high operational standards.

The role available is within the Tysons Social Tavern Restaurant, a key establishment operating under the B. F. Saul Company Hospitality Group umbrella. This position is critical in ensuring that the restaurant runs smoothly and efficiently while strictly adhering to health and safety regulations. The position involves utilizing leadership skills to contribute to revenue generation, profit maximization, and maintaining quality standards. The role includes supervising assigned staff or departments to achieve financial goals, guarantee guest satisfaction, and foster positive team dynamics. This role is ideal for professionals passionate about hospitality who want to be part of an experienced team that values operational excellence and customer service.

The Restaurant Supervisor will be responsible for maintaining high standards of guest service by effectively overseeing the Food and Beverage team, ensuring that service protocols are followed meticulously, and responding promptly to guest needs and concerns to enhance overall satisfaction. Handling guest complaints with courtesy and professionalism, especially focusing on service recovery, is a vital part of the job. The Supervisor will provide hands-on training to staff, modeling exemplary guest service standards. Financial responsibilities include applying effective selling techniques, driving sales through upselling initiatives, enforcing cost-control measures, and ensuring accurate cash and transaction handling as per company policies.

Safety and risk management are also top priorities, with the Supervisor tasked to maintain a clean and safe working environment in compliance with B. F. Saul Company Hospitality Group procedures and all applicable local, state, and federal regulations. Knowledge of emergency procedures and effective incident management protocols is essential.

Additionally, the role requires efficient self and workload management, including planning, organizing, and prioritizing tasks while fostering clear communication and collaboration within the team. The Supervisor is expected to actively participate in departmental and hotel meetings to support seamless communication and operational planning. Teamwork is emphasized heavily, with requirements to assist other departments as needed and complete all duties diligently, even those outside the typical responsibilities.

This position requires a proactive, detail-oriented individual who thrives in a fast-paced environment, dedicated to upholding the esteemed standards of the B. F. Saul Company Hospitality Group and delivering an outstanding dining experience for all guests. It offers a supportive and dynamic workplace culture with extensive training and development opportunities, ensuring career growth and satisfaction within the hospitality industry.