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Tysons Social Tavern Restaurant Supervisor- DoubleTree by Hilton McLean Tysons
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
well-being benefits
Health Insurance
Dental Insurance
Vision Insurance
short term disability
long term disability
401(k) retirement program
paid life insurance
Tuition Reimbursement
Leaders of the month/year recognition
Annual performance appraisals
Wage increase opportunities
Annual Team Member Banquets
Annual Team Member Engagement Survey
Discounted room rates for team members family and friends
Weekly Payroll
Job Description
B. F. Saul Company Hospitality Group is a distinguished subsidiary of the largest private real estate company in the Washington, D.C. area, with a rich history spanning over 130 years. This prestigious Hospitality Group manages a diversified portfolio of more than 20 business-class hotels, featuring well-known top brands such as Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels. Alongside these popular chains, they also operate signature properties including The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt, providing unique lodging and dining experiences to a wide variety of guests. The company prides itself on its team of over... Show More
Job Requirements
- High school diploma or GED
- TIPS or CARE beverage service certification or ability to obtain certification
- Minimum 12 months experience in a supervisory role in food and beverage or similar field
- Experience in guest relations
- Ability to communicate effectively verbally
- Ability to perform duties in fast paced environment
- Attention to detail
Job Qualifications
- High school diploma or GED required
- TIPS or CARE beverage service certification or the ability to obtain certification is required
- 12 months in a position requiring skills/abilities similar or equal to that of a Restaurant/Food and Beverage Supervisor
- Prior experience in guest relations
- Excellent verbal communication skills needed
- Attention to detail customer focused and the ability to perform job duties in a fast paced environment
Job Duties
- Accountable for guest satisfaction by supervising the Food and Beverage team ensuring food and beverage service standards are met and guest needs are responded to in a timely manner
- Resolves guest complaints in courteous and friendly manner focusing on service recovery when applicable
- Works side by side with staff to train and model appropriate guest service standards
- Follows proper selling techniques and ensures strategies are utilized to maximize Food and Beverage revenues
- Drives sales and maximizes revenue by up-selling
- Follow B. F. Saul Company Hospitality Group procedures when handling cash and processing financial transactions
- Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste
- Maintains a clean and safe work area in compliance with B. F. Saul Company Hospitality Group brand local state and federal regulations
- Follows all B. F. Saul Company Hospitality Group procedures for guest/team member incidents
- Knowledgeable of hotel emergency procedures
- Produces required volume of work by planning organizing and prioritizing work duties
- Demonstrates clear written and verbal communication skills
- Promotes collaboration and positive professional work environment
- Attends all daily weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs
- Adheres to all B. F. Saul Company Hospitality Group Standard Operating Procedures
- Takes room service orders assists bartender/servers and works as a team player to ensure all guest needs are met
- Works as a team player in meeting guest needs and actively contributes to the efforts of other departments when necessary
- Completes all assigned duties within or outside the normal scope of responsibilities
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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