Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Weekend Shifts
Benefits
competitive salary
Wages
Comprehensive benefits package
Training and development opportunities
employee discount
Complimentary dry cleaning
Complimentary employee meals
complimentary parking
Job Description
Four Seasons is a globally renowned luxury hospitality company powered by the passion and dedication of its people. The organization fosters a culture that encourages continuous personal and professional growth, aiming to push boundaries and provide exceptional service. Team members worldwide are united by a shared commitment to delivering unforgettable experiences to guests, residents, and partners. Four Seasons emphasizes treating others with respect and kindness, creating a welcoming and inclusive environment for both employees and guests alike. The company believes that providing a world-class employee experience and a supportive company culture is essential to empowering its team to achieve excellence in guest service. The essence of Four Seasons’ service philosophy revolves around recognizing familiar faces, warmly welcoming new guests, and consistently treating everyone with genuine respect and care. This approach underlines their purpose: to create lasting impressions and meaningful connections that enrich lives. Life, according to Four Seasons, becomes more rewarding when people truly connect with others and the world around them.
The Four Seasons Hotel at The Surf Club exemplifies oceanfront luxury with its iconic social club atmosphere. Located on the picturesque shores of Surfside near Sunny Isles in Miami Beach, this historic hotel has been a landmark since its grand opening on New Year’s Eve in 1930. It has witnessed decades of history and continues to be a premier destination for guests seeking a blend of timeless elegance and modern amenities. The Surf Club boasts celebrated dining venues and a world-class spa, all enhanced by the impeccable service standard associated with the Four Seasons brand.
The role of Turndown Attendant at this prestigious hotel involves delivering meticulous service to guest rooms and addressing housekeeping requests to ensure the highest levels of comfort. This position is pivotal in upholding the luxury experience that guests expect. Responsibilities include preparing rooms for turndown service by refreshing linens and towels, wiping down surfaces, and arranging personal items left by guests. The attendant also handles guest requests such as restocking amenities, managing room tidiness, and setting the ambiance by closing drapes, reducing lighting, and softening music to create a welcoming and restful atmosphere.
Additionally, the Turndown Attendant is tasked with reporting maintenance issues and collaborating seamlessly with other departments, ensuring that all guest needs are met promptly and efficiently. The position may also involve performing full Room Attendant duties during high occupancy or late-check-out scenarios, demonstrating flexibility and teamwork. Compliance with Four Seasons’ standards and harmonious cooperation with colleagues are fundamental to success in this role.
Four Seasons offers competitive salaries and a comprehensive benefits package to support employee wellbeing and career development. The hotel prides itself on providing excellent training and development opportunities, enabling employees to grow their skills and advance within the company. Employee perks include discounts on stays worldwide, complimentary dry cleaning of uniforms, meals, and parking, all designed to enhance job satisfaction and work-life balance.
The Turndown Attendant position is full-time, requiring availability during mornings, days, evenings, weekends, and holidays, reflecting the dynamic nature of luxury hospitality. Four Seasons promotes equal employment opportunities and actively encourages applications from minorities, women, veterans, and individuals with disabilities. The company firmly believes in creating a diverse and inclusive workplace where everyone has the chance to succeed and contribute to memorable guest experiences.
The Four Seasons Hotel at The Surf Club exemplifies oceanfront luxury with its iconic social club atmosphere. Located on the picturesque shores of Surfside near Sunny Isles in Miami Beach, this historic hotel has been a landmark since its grand opening on New Year’s Eve in 1930. It has witnessed decades of history and continues to be a premier destination for guests seeking a blend of timeless elegance and modern amenities. The Surf Club boasts celebrated dining venues and a world-class spa, all enhanced by the impeccable service standard associated with the Four Seasons brand.
The role of Turndown Attendant at this prestigious hotel involves delivering meticulous service to guest rooms and addressing housekeeping requests to ensure the highest levels of comfort. This position is pivotal in upholding the luxury experience that guests expect. Responsibilities include preparing rooms for turndown service by refreshing linens and towels, wiping down surfaces, and arranging personal items left by guests. The attendant also handles guest requests such as restocking amenities, managing room tidiness, and setting the ambiance by closing drapes, reducing lighting, and softening music to create a welcoming and restful atmosphere.
Additionally, the Turndown Attendant is tasked with reporting maintenance issues and collaborating seamlessly with other departments, ensuring that all guest needs are met promptly and efficiently. The position may also involve performing full Room Attendant duties during high occupancy or late-check-out scenarios, demonstrating flexibility and teamwork. Compliance with Four Seasons’ standards and harmonious cooperation with colleagues are fundamental to success in this role.
Four Seasons offers competitive salaries and a comprehensive benefits package to support employee wellbeing and career development. The hotel prides itself on providing excellent training and development opportunities, enabling employees to grow their skills and advance within the company. Employee perks include discounts on stays worldwide, complimentary dry cleaning of uniforms, meals, and parking, all designed to enhance job satisfaction and work-life balance.
The Turndown Attendant position is full-time, requiring availability during mornings, days, evenings, weekends, and holidays, reflecting the dynamic nature of luxury hospitality. Four Seasons promotes equal employment opportunities and actively encourages applications from minorities, women, veterans, and individuals with disabilities. The company firmly believes in creating a diverse and inclusive workplace where everyone has the chance to succeed and contribute to memorable guest experiences.
Job Requirements
- High school diploma or equivalent
- previous housekeeping or hotel experience preferred
- ability to work flexible hours including mornings, days, evenings, weekends and holidays
- ability to follow safety and hygiene procedures
- good physical condition and stamina to perform tasks involving bending, lifting and standing for extended periods
- ability to communicate effectively with guests and team members
- willingness to adhere to company standards and policies
- legal authorization to work in the country
Job Qualifications
- High school diploma or equivalent
- previous housekeeping or hotel experience preferred
- strong attention to detail
- ability to maintain guest confidentiality
- good communication and interpersonal skills
- ability to work flexible hours including weekends and holidays
- ability to follow safety and hygiene procedures
- team player with a positive attitude
Job Duties
- Prepares the guest room for turndown service
- removes used towels and replaces them with clean ones from the linen closet
- wipes down any wet surfaces in the bathroom
- folds any clothing left in room and places it in appropriate spot
- removes room service trays and dishes and carts to service landings
- replaces used cups, saucers, spoons and glasses from the minibar with clean china, glasses and cutlery from the room attendant pantry
- removes garbage from bins in bedroom and bathroom
- closes drapes based on applicable standard, reduces lighting, turns music on softly and prepares bed
- submits all maintenance issues in guestrooms, public areas and back of house areas to the engineering department through designated work systems and brings them to the attention of housekeeping management
- adds special touches to the guestrooms to enhance the guest experience, for example, microfiber cloth, bookmarks, travel bags
- restocks used amenities such as shampoo, lotions, cotton balls, stationery, pens and coffee, tea and sugar sachets
- prepares unoccupied rooms for turndown for arriving guests
- performs full room attendant duties in occupied rooms and late check-out rooms when needed
- complies with four seasons' category one and category two work rules and standards of conduct as set forth in empact
- works harmoniously and professionally with co-workers and supervisors
Job Criteria
Experience
No experience required
Job Location
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