Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $23.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k
Paid Time Off
Life insurance
short-term disability insurance
long-term disability insurance
Job Description
Trumpcard Logistics is a specialized transportation and logistics company that focuses on handling domestic heavyweight, time-sensitive, high-value, and mission-critical shipments. As a leader in the logistics industry, Trumpcard Logistics prides itself on delivering an unparalleled level of customer service combined with operational excellence. The company’s proactive approach includes around-the-clock availability—24 hours a day, 7 days a week—ensuring that clients can always reach a dedicated operations team without outsourcing. This responsive and flexible service model is built on core values such as proactive communication, urgency in support, industry-leading technology, and personalized client attention. Trumpcard sees itself not just as a service... Show More
Job Requirements
- High school diploma or equivalent
- 1+ year experience in customer service and operational support, preferably in shipping or logistics
- ability to manage multiple tasks and work under pressure
- self-motivated and able to work independently and in a team
- excellent communication skills both written and verbal
- proficiency with computer systems including outlook and excel
- willingness to work onsite full time with possible overtime
- availability to work Monday through Friday with start times between 6am-9am
- attention to detail and integrity in work
- ability to analyze data and scrutinize vendor invoices
Job Qualifications
- 1+ year experience providing customer service and operational support, preferably in shipping or logistics
- full time + overtime availability: 9-12 hour days (Mon-Fri)
- hard-working, team-oriented individual that thrives under pressure and against deadlines
- holds self to the highest degree of personal integrity
- able to multi-task and prioritize time and workload in a fast-paced environment
- self-motivated
- able to work both independently and within a team environment
- demonstrated time management, organizational skills and consistent follow-through
- excellent written and verbal communication skills
- computer literate with working knowledge of outlook, excel, proprietary in-house software, and online applications
- cargowise preferred
- geographical knowledge of the U.S.
Job Duties
- Place new bookings and route the shipment to meet service and maximize profit
- problem solve with customers and vendors (airlines and pickup/delivery agents)
- serve as an additional point of communication for all customer service and documentation-related matters
- coordinate freight movement throughout the life-cycle of each shipment while working closely with carriers and agents
- monitor shipments from order entry through delivery to ensure on-time performance
- correspond with customers extensively via phone, e-mail, and website
- assist our employee drivers, agents, and carriers in obtaining critical information
- contribute to team effort by executing tasks delegated to you as needed
- manage and distribute a high volume of incoming calls and emails
- quickly and reliably resolve logistics service issues with confidence, escalating to managers when necessary
- support new and existing customer accounts to foster business development
- build and maintain carrier relationships and trust through open and interactive communication to ensure successful transportation abilities
- present customers with effective, customized, cost-efficient transportation solutions to achieve service objectives
- prepare quotes for customers and vendors
- follow communication procedures, guidelines, and policies closely to achieve customer objectives
- understand and apply knowledge of unique freight handling characteristics and delivery requirements
- provide a high level of accuracy in order documentation, be very detail-oriented
- suggest improvements to business process and procedures when applicable
- perform tasks such as gathering and analyzing data via excel spreadsheets
- scrutinize vendor invoices our accounting team deems questionable
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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