Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $23.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k
401k matching contribution
HSA
HSA matching contribution
Paid Time Off
Life insurance
short-term disability insurance
long-term disability insurance
Job Description
Trumpcard Logistics is a specialized logistics and transportation company focused on the domestic movement of heavyweight, time-sensitive, high-value, and mission-critical shipments. The firm prides itself on delivering unmatched customer service and operational excellence. It employs core values such as proactive communication, rapid and responsive support, flexibility, and deployment of best-in-class technology to ensure its clients receive top-tier logistics services. This team operates 24/7 without outsourcing any operational duties, emphasizing its commitment to direct support and immediate availability. Trumpcard Logistics emphasizes a customer-first approach with a personalized business model, setting it apart from other freight carriers by treating itself as an... Show More
Job Requirements
- Full time with overtime available, 9-12 hour days Monday to Friday
- 1+ year experience providing customer service and operational support preferably in shipping or logistics
- able to multi-task and prioritize time and workload in a fast-paced environment
- excellent written and verbal communication skills
- computer literate with working knowledge of Outlook, Excel, proprietary in-house software, and online applications
- geographical knowledge of the U.S.
- hard-working, team-oriented individual that thrives under pressure and against deadlines
- self-motivated
- holds self to the highest degree of personal integrity
Job Qualifications
- 1+ year experience providing customer service and operational support preferably in shipping or logistics
- hard-working, team-oriented individual that thrives under pressure and against deadlines
- holds self to the highest degree of personal integrity
- able to multi-task and prioritize time and workload in a fast-paced environment
- self-motivated
- able to work both independently and within a team environment
- demonstrated time management, organizational skills and consistent follow-through
- excellent written and verbal communication skills
- computer literate with working knowledge of Outlook, Excel, proprietary in-house software, and online applications
- Cargowise preferred
- geographical knowledge of the U.S.
Job Duties
- Place new bookings and route the shipment to meet service and maximize profit
- problem solve with customers and vendors such as airlines and pickup or delivery agents
- serve as an additional point of communication for all customer service and documentation-related matters
- coordinate freight movement throughout the life-cycle of each shipment while working closely with carriers and agents
- monitor shipments from order entry through delivery to ensure on-time performance
- correspond with customers extensively via phone, e-mail and website
- assist employee drivers, agents, and carriers in obtaining critical information
- contribute to team effort by executing tasks delegated as needed
- manage and distribute a high volume of incoming calls and emails
- quickly and reliably resolve logistics service issues with confidence and escalate to managers when necessary
- support new and existing customer accounts to foster business development
- build and maintain carrier relationships and trust through open and interactive communication to ensure successful transportation abilities
- present customers with effective, customized, cost-efficient transportation solutions to achieve service objectives
- prepare quotes for customers and vendors
- follow communication procedures, guidelines, and policies closely to achieve customer objectives
- understand and apply knowledge of unique freight handling characteristics and delivery requirements
- provide a high level of accuracy in order documentation and be very detail-oriented
- suggest improvements to business processes and procedures when applicable
- perform tasks such as gathering and analyzing data via excel spreadsheets
- scrutinize vendor invoices which accounting team deems questionable
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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