You're Viewing 1 Of 95,000+ Jobs On OysterLink

check

New hospitality jobs added daily. Browse by role, pay, or location.

Truist logo

Truist Leadership Institute Guest Services Manager

Job Overview

briefcase

Employment Type

Full-time
moneybag

Compensation

Hourly
Range $17.50 - $25.00
clock

Work Schedule

Rotating Shifts
Flexible
diamond

Benefits

Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
401k plan
Paid Time Off

Job Description

Truist Financial Corporation is a leading financial services company recognized for its commitment to customer service and excellence. Known for combining the strength of two sector-leading banks, Truist offers comprehensive financial services and products to a diverse clientele across the United States. The company strives to empower and enrich the lives of its clients and teammates through inclusive workplace culture, professional growth opportunities, and an extensive benefits package. Truist is an equal opportunity employer dedicated to diversity, inclusion, and accessibility, ensuring a supportive environment where all employees can thrive. It is also a drug-free workplace that complies fully with all... Show More

Job Requirements

  • High school degree or equivalent
  • Three years of experience in hotel management
  • Demonstrated leadership ability
  • Strong problem-solving and critical thinking skills
  • Ability to work with minimum supervision
  • Strong organizational skills
  • Ability to handle confidential information discreetly
  • Excellent interpersonal skills
  • Excellent verbal and written communication skills
  • Flexibility to work nights and weekends
  • Ability to work scheduled hours including overtime
  • Able to lift up to 25 lbs
  • Ability to perform basic maintenance and inspections
  • Must speak and hear effectively
  • Able to use standard office equipment
  • Willingness to travel up to 10 percent

Job Qualifications

  • High school degree or equivalent
  • Minimum three years of hotel management experience, preferably in a full-service hotel
  • Demonstrated leadership skills
  • Strong problem-solving and critical thinking abilities
  • Ability to multitask and meet tight deadlines with attention to detail
  • Strong organizational skills and quality orientation
  • Discretion when handling confidential information
  • Excellent interpersonal communication skills
  • Excellent verbal and written communication
  • Professional demeanor
  • Flexibility to work nights and weekends

Job Duties

  • Provide leadership and direction to front desk associates
  • Manage staff selection, termination, performance evaluations, coaching, disciplinary action, and professional development
  • Ensure associates deliver exceptional client service
  • Develop and implement front desk operational processes for efficiency and accuracy
  • Collaborate closely with Hospitality Manager and serve as manager on duty in their absence
  • Handle complaints and oversee service recovery procedures
  • Perform basic facility maintenance and conduct routine classroom and public space inspections
  • Assist with setup of classrooms and meeting spaces, including moving furniture and materials

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

Don't Stop At One Job - There's More

Create a free profile

We'll match you with best jobs

Get job offers faster

Business woman
Business man
Search For More Opportunities:

More Jobs Like This: