Truist Leadership Institute Guest Services Manager

Truist Financial Corporation is a leading financial services company recognized for its commitment to customer service and excellence. Known for combining the strength of two sector-leading banks, Truist offers comprehensive financial services and products to a diverse clientele across the United States. The company strives to empower and enrich the lives of its clients and teammates through inclusive workplace culture, professional growth opportunities, and an extensive benefits package. Truist is an equal opportunity employer dedicated to diversity, inclusion, and accessibility, ensuring a supportive environment where all employees can thrive. It is also a drug-free workplace that complies fully with all federal and state employment laws.

The Truist Leadership Institute is a critical segment within the organization, focused on delivering exceptional hospitality experiences to all guests and program participants. It acts as a hub for leadership development and program execution, requiring seamless operational management to maintain its reputation for excellence.

The Guest Services Manager is a pivotal role within this structure. This position is responsible for overseeing daily hospitality operations at the Truist Leadership Institute, ensuring every visitor and program participant experiences impeccable service and hospitality. As the Manager on Duty during the absence of department leaders, the Guest Services Manager serves as the key operational leader, ensuring smooth workflows and high standards across guest-facing functions. This role involves managing a team of five hospitality teammates, guiding their work schedules, conducting performance reviews, and providing ongoing coaching and professional development.

The role requires hands-on involvement in various operational tasks such as coordinating class materials preparation, overseeing the setup of meeting spaces, liaising with internal departments and external vendors, and ensuring consistent hospitality standards are met. Additionally, the Guest Services Manager performs routine room inspections, addresses light maintenance and housekeeping operations during off-hours to prevent service disruptions, ensuring the facility remains welcoming and fully functional.

This position primarily involves working during the second shift, Sunday through Thursday, with flexibility required to accommodate changing work hours and business needs. The ideal candidate will be adaptable, detail-oriented, and possess strong leadership abilities to manage multiple responsibilities efficiently. This dynamic position offers opportunities for professional growth by enabling the manager to foster a culture of service excellence and operational efficiency within a respected financial services institution. The role provides a competitive salary and benefits, reflecting the importance Truist places on attracting and retaining talented leaders committed to delivering outstanding guest experiences.