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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
flexible scheduling
Job Description
This job opportunity is offered by a reputable hotel known for its commitment to providing exceptional hospitality and guest experiences. The establishment operates as a full-service hotel that caters to both leisure and business travelers, offering comfortable accommodations, various amenities, and a welcoming atmosphere. The hotel prides itself on maintaining high standards in guest service, leveraging a professional team dedicated to excellence in all aspects of hotel operations.
The role available is for a Front Office Supervisor, a pivotal position within the hotel's front office department. This salaried position requires a seasoned professional with extensive experience in hotel front offi... Show More
The role available is for a Front Office Supervisor, a pivotal position within the hotel's front office department. This salaried position requires a seasoned professional with extensive experience in hotel front offi... Show More
Job Requirements
- High School diploma or higher-level education
- Minimum 3 years hotel front office experience
- At least 1 year supervisory experience
- Willing to work 50+ hours per week
- Available for a minimum of 5 days per week
- Willing to work evening and weekend shifts
- Proficient in Property Management System
- Ability to handle night audits
- Strong communication and leadership abilities.
Job Qualifications
- High School diploma or higher-level education
- 3 years of hotel front office experience with at least 1 year in a supervisory role
- Proficient in Property Management System (PEP or equivalent)
- Strong leadership and communication skills
- Experience with yield management and revenue maximization
- Ability to work flexible schedules including weekends and evenings
- Effective customer service skills
- Pleasant personality and professional appearance
- Ability to motivate and manage a team
- Familiarity with hotel operating procedures and franchise policies.
Job Duties
- Directly supervise all front office personnel and ensure proper completion of all front office duties
- Direct and coordinate the activities of the front desk, reservations, and guest services
- Ensure the proper appearance of the lobby and all public areas, including the breakfast area
- Act as the Manager on Duty (MOD) when scheduled
- Aggressively pursue the hotel’s revenue goals and effectively utilize yield management and revenue maximization tools
- Manage and continuously update rates on the web and all distribution channels
- Work closely with the sales team to capitalize on all revenue opportunities
- Effectively control and manage all front office and breakfast area operational expenses and seek cost saving strategies
- Ensure the hotel meets or exceeds Fine Hospitality and Brand standards for guest satisfaction
- Motivate, coach and train front office team members, set goals and hold them accountable
- Send daily end of day reports to General Manager and Director of Operations
- Responsible for the Night Audit
- Proficiently use and train staff on the Property Management System
- Enforce policies and prepare staff schedules
- Conduct staff performance reviews and meetings
- Monitor front office communications and staff appearance
- Manage inventory and office supplies
- Handle guest complaints effectively
- Cover all shifts including night audit and fill in as needed
- Process reservations, cancellations, and rate modifications
- Maintain complete knowledge of room types and rate plans
- Apply franchise policy on guaranteed reservations and no-shows
- Promote goodwill among guests and associates.
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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