Troon - The Clubs at St. James - Concierge

Troon - The Clubs at St. James is a prestigious and well-established hospitality company known for providing exceptional services within the resort and club industry. Troon is recognized globally for its commitment to excellence, innovation, and delivering memorable experiences to its guests. The Clubs at St. James presents an inviting environment that fuses luxury with comfort to create a unique experience tailored to discerning clientele. Specializing in premium golf, recreational facilities, and luxury accommodations, Troon ensures top-quality service and amenities for its guests. The company's dedication to a high level of professionalism and customer satisfaction makes it a leader in its field. Emphasizing a culture of hospitality, Troon nurtures a supportive work environment where employees are encouraged to develop their skills and grow their careers within the hospitality sector.

This part-time Concierge position is an exciting opportunity for individuals who are passionate about hospitality and customer service and who enjoy working in a dynamic resort environment. The role primarily requires working on weekends—Saturday and Sunday—to provide top-tier service to guests. As a Concierge, the successful candidate will act as the first point of contact for guests seeking information or assistance during their visit. They will play a crucial role in enhancing the guest experience by offering personalized assistance, promoting the resort’s facilities and local attractions, and helping guests navigate everything the resort and surrounding area has to offer.

The Concierge is responsible for providing a warm, welcoming atmosphere while managing guest inquiries effectively. This involves making dining reservations, arranging for special gifts such as flowers or wine, giving directions, and answering any questions or concerns guests might have. Excellent communication skills are essential in this role, as is the ability to multitask and work efficiently under pressure. The position also requires a focus on safety and reliability, as demonstrated by expectations of regular and dependable attendance and the incorporation of safe work practices. With moderate noise levels at the workplace and physical demands including sitting, standing, walking, and occasional lifting, the role offers a balanced and engaging work setting.

Overall, this part-time concierge role offers a wonderful path for individuals seeking to thrive within a highly customer-facing hospitality position. Working with Troon at The Clubs at St. James means joining a team that values service excellence, encourages personal and professional growth, and prioritizes guest satisfaction. This opportunity is ideal for dedicated individuals who take pride in creating exceptional guest experiences and contributing positively to the resort’s reputation. With no required certificates or licenses, the position is accessible to those who have a high school diploma or GED and possess a friendly disposition and strong communication skills. The company's focus on delivering superior guest service positions this concierge role as a vital contributor to the overall guest experience at The Clubs at St. James.