Tray Passer - Part time/Evenings

New Haven, CT, USA|

Job Overview

Compensation

Hourly

Range $13.00 - $17.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Life insurance

Employee Discounts

Disability insurance

Job Description

Yale New Haven Health System (YNHHS) is a leading integrated healthcare system based in Connecticut, committed to providing exceptional patient care with core values that emphasize integrity, patient-centered service, respect, accountability, and compassion. YNHHS blends state-of-the-art medical technology, a dedicated workforce, and continuous innovation to promote health and wellness across the communities it serves. Renowned for its hospital network and comprehensive care programs, YNHHS aims to support patients through empathy and professionalism in all aspects of healthcare delivery.

This role is geared towards individuals passionate about supporting patient care through essential food service operations in a hospital environment. The position involves performing routine yet vital duties associated with preparing, assembling, and delivering patient food trays to ensure that patients receive nutritious meals with accuracy and timeliness. Employees working in this role are expected to uphold YNHHS's mission by delivering services that not only meet nutritional needs but also enhance patient satisfaction through compassionate interaction and outstanding customer service.

An Ambassador 1 in this hospital food services role may be assigned to different stations or zones, depending on meal volume and scheduling, and may be involved in tasks such as food preparation, patient tray assembly, and delivery. Flexibility is required as there may be the need to float between positions within the assigned area during shifts. Responsibilities also include maintaining food safety standards, adhering to portion control guidelines, managing dietary requirements, and ensuring cleanliness in work areas according to hospital protocol.

The role demands physical activity such as standing and walking for extended periods and occasional lifting of food supplies up to 50 pounds. Employees must handle food service equipment and use cleaning chemicals safely with appropriate personal protective equipment. The position requires strong communication skills, the ability to follow verbal and written instructions, and a commitment to maintaining the hospital's sanitation and hygiene standards.

Working as part of the patient food service team at YNHHS offers a unique opportunity to contribute directly to patient wellbeing in a supportive, structured environment where every action affects the healing process. It emphasizes teamwork, respect for patients, and professionalism in every interaction. This role suits individuals who thrive in fast-paced environments and are committed to making a positive impact on healthcare through food service excellence.

Job Requirements

High school diploma or GED preferred
Basic knowledge of dietary principles preferred
Experience in hospital food service or customer service preferred
Ability to read, write and understand English
Ability to follow verbal and written instructions
Good interpersonal and customer service skills
Ability to work independently
Physical capability to stand and walk for extended periods
Ability to lift and move weights up to 50 pounds
Willingness to work in environments with exposure to temperature extremes and cleaning chemicals while following safety protocols

Job Qualifications

High school diploma or GED preferred
Understanding of basic dietary principles preferred
Hospital food service experience preferred
Customer service experience preferred
Ability to read, write and understand English with legible handwriting
Ability to follow verbal and written instructions
Outstanding interpersonal and customer relations skills
Ability to work with minimal supervision
Physical ability to stand and walk for more than 4 hours per day
Ability to lift, push and pull carts and food supplies, occasionally up to 50 pounds

Job Duties

Completes assigned food preparation duties utilizing basic kitchen utensils to cut, mix, assemble, plate or otherwise prepare cold food items for patients, maintaining food safety standards
Sets up assigned station of patient tray line by assembling hot and cold beverages and cold food items
Participates in the assembly of patient trays by reading meal tickets and placing appropriate items on trays
Transports and retrieves patient tray trucks and food supplies to and from patient care divisions, ensuring accurate and timely delivery
Delivers and serves food trays to patients or provides cafeteria food service, verifies patient identity and tray accuracy at delivery
Picks up dirty trays from patient rooms and units, performs tray sweeps to ensure all trays are collected
Assembles and delivers nourishments such as snacks and box lunches to patients and patient care units, completing necessary documentation
Follows established sanitation and personal hygiene guidelines to prevent the spread of food borne illness
Maintains clean and neat work area following the clean as you go policy
Cleans and sanitizes all food handling equipment prior to use