Travel Consultant

Garland, TX, USA|Travel

Job Overview

Employment Type

Consulting

Full-time

Compensation

Salary

Range $37,000.00 - $51,600.00

Work Schedule

Standard Hours

Benefits

health coverage

dental coverage

vision coverage

401k plan

Pension Plan

Tuition Assistance

Paid Time Off

Paid parental leave

wellness programs

Employee Discounts

Job Description

Auto Club Enterprises is the largest club within the national AAA federation, boasting nearly 17,000 employees across 24 states who assist over 18 million members. Established in 1900, the organization has a long-standing reputation for delivering legendary, lifetime service to its members, supported by its nationally recognized brand. The strength of Auto Club Enterprises lies in its diverse workforce, bringing together different cultures, backgrounds, personalities, and strengths to form a cohesive team that prioritizes exceptional member service and meaningful community impact. The company values diversity and inclusivity, promoting a workplace where everyone is empowered to contribute and succeed. With a commitment to employee well-being, Auto Club Enterprises offers remarkable benefits, including health coverage for medical, dental, and vision, 401(k) saving plans with company match and pensions, tuition assistance, floating holidays, paid parental leave, wellness programs, and employee discounts across membership, insurance, travel, entertainment, and services. As an equal opportunity employer participating in E-Verify, the organization invites career-focused, service-driven professionals to join their dynamic team and contribute to the company's continued growth and success.

The Travel Consultant Trainee position at Auto Club Enterprises is an entry-level role designed as a preparatory stage for becoming a Travel Agent. This trainee role offers valuable education and hands-on experience within the travel agency segment, supporting the sales and service of international and domestic travel products. The primary objective is for trainees to develop skills necessary to transition into a full Travel Agent position within approximately six months, contingent on demonstrated job performance such as sales volume, service quality, and proficiency with computer systems. Trainees will learn to sell a wide range of travel products including air, car, hotel, and rail reservations while providing personalized advice on travel requirements and protection plans to a diverse clientele. They are expected to uphold high service standards, maintain client confidentiality in compliance with federal and state laws, and utilize preferred supplier programs to achieve sales and cross-sell goals. This role requires independent thinking and analytical ability to assess cruise and tour packages, anticipate client needs, resolve issues with management support, and thoroughly document all transactions and decisions. The Travel Consultant Trainee position offers the opportunity to build a rewarding career in the travel industry with a competitive ACE base salary plus commission, and participation in the Travel Sales incentive plan. This role is perfect for individuals eager to develop travel expertise, advance within a reputed organization, and deliver exceptional travel experiences to members and non-members alike.

Job Requirements

High school GED required
1-3 years travel agency or sales experience preferred
Moderate knowledge of organization’s products and services
Advanced verbal and written communication skills
Moderate analytical and time management skills
Computer literacy including typing, Windows, Outlook, Word, and Internet/Intranet access
Ability to maintain confidentiality and follow policies
Ability to work under close supervision and follow detailed directions

Job Qualifications

High school GED required
Associates preferred
1-3 years travel agency or sales preferred
Moderate knowledge in a variety of the organization’s operating areas, products and services offered, and Branch Operations delivery channels desirable
Advanced verbal and written communication skills required
Moderate analytical and time management skills required
Knowledge and training on computer systems used to fulfill member travel requests and travel agency accounting systems preferred
General typing, Windows, Outlook, Word, and Internet/Intranet access skills required
General knowledge of Club systems, including Apollo, Viewpoint, and various preferred vendor websites commonly used to secure cruise and tour packages as well as Travel Insurance preferred

Job Duties

Learn and develop skills to sell foreign and domestic travel related products and services
Effectively utilize all lead management tools and resources to consistently cultivate new business while building a solid base of repeat business
Advise clients on all foreign and domestic travel requirements, protection plans, and any related trip advisory information
Learn and follow all policies and procedures set forth by the organization and provide accurate documentation of all transactions
Develop product knowledge to support the organization’s Preferred Supplier program, and achieve Club established sales and cross sell goals
Issue international driving permits and passport photos
Gain knowledge and skill to provide air, car, hotel, rail reservations and ticketing for members and non-members
Utilize appropriate computer systems to fulfill travel requests
Track and maintain all transactions for the highest level of accuracy, including required supporting documentation, maintain confidentiality of all client/member information
Develop and maintain expertise regarding all Club related products and services, member value offers and remain current with industry trends and product knowledge
Travel Agent Trainees research and compare suppliers’ rates for competitive prices and make adjustments based on client’s need
Maintain acceptable levels in all service quality measurements to meet/exceed branch and corporate objectives
Identify cross-sell opportunities based on members’ product needs and service requests
Enhance member relationship by diversifying use of products and services
Provide sales leads to other departments as appropriate
Maintain all administrative requirements at acceptable levels, i.e. wage & hour compliance, expense reports, meeting/training attendance, adhere to scheduled duties and activities
Analyze cruise and tour packages/providers with management to develop necessary skills
Resolve difficult situations with management assistance
Thoroughly document files to show what was done and why decisions were made
Document and explain write-offs or shortages to management