Travel Center General Manager

Pilot Company is a renowned leader in the travel center industry, boasting a vast network of more than 750 retail and fueling locations strategically spread across 44 states in the U.S. and six Canadian provinces. With a dedicated workforce exceeding 30,000 team members, Pilot Company has established itself as a powerhouse in both retail and logistics. Their energy and logistics division is recognized as a top supplier of fuel, operating one of the largest tanker fleets in the nation. This division plays a crucial role in servicing oil operations within some of the busiest basins in North America, ensuring seamless supply chain continuity and logistics efficiency. Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, Pilot Company has stayed true to its founding values of a people-first culture and commitment to community engagement. Their portfolio extends beyond traditional retail and fuel services to encompass expertise in technology and digital innovation, construction, maintenance, human resources, finance, sales, and marketing.

The role of Retail General Manager at Pilot Flying J offers an exciting opportunity to lead high-volume retail facilities within a premier network of travel centers. This leadership position involves the comprehensive responsibility of generating and executing business plans for travel centers and restaurants to achieve specified standards, sales targets, profitability goals, and most importantly, customer satisfaction. The Retail General Manager ensures that customer expectations are consistently met by driving a strong customer-focused culture. They are responsible for conducting effective meetings with team members, maintaining strong vendor relationships, and overseeing multiple operational facets including staffing, interviewing, hiring, and training to build and develop high-performing teams.

Furthermore, the Retail General Manager takes charge of driving sales initiatives, managing the performance and development of the team, tracking inventory, providing excellent customer service, and performing detailed profit and loss (P&L) analyses to maintain financial health and efficiency of the retail operation. Offered compensation for this role starts between $52,000 and $75,420 per year, reflecting the importance and scope of this position within Pilot Flying J's expansive operational network. The role requires a flexible schedule including nights, days, weekends, and holidays to ensure continuous operational excellence. Ideal candidates will exemplify integrity and accountability at a managerial level and bring a wealth of experience managing financial results in high-volume retail or service industries.