Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Dental Insurance
Health Insurance
flexible schedule
Adoption assistance
Flexible spending account
Fuel discount
Tuition Reimbursement
Vision Insurance
Job Description
Pilot Company is a leading network of travel centers operating across North America, housing more than 30,000 team members and over 750 retail and fueling locations spanning 44 states and six Canadian provinces. Established in 1958 by Jim A. Haslam II and now led by CEO Adam Wright, Pilot Company embodies a strong commitment to a people-first culture, innovation, and community support. The company extends its operations beyond retail, serving as a top supplier of fuel with a vast tanker fleet and providing essential services to oil operations in some of the nation's busiest regions. This multifaceted enterprise supports a wide array of business domains including supply chain management, logistics and transportation, construction, maintenance, technology and digital innovation, human resources, finance, sales, and marketing. The organization’s foundation and ongoing success revolve around its core values of integrity, dedication to service, and a commitment to fueling people and keeping North America moving.
The role of Retail General Manager at Pilot Flying J is pivotal in overseeing high-volume travel center retail operations and ensuring business objectives align with the company’s standards for customer satisfaction, sales growth, and profitability. This leadership position involves strategic planning, business plan execution, and managing both retail and restaurant facets within the travel centers. The successful candidate will be integral in shaping a customer-focused culture, managing vendor relationships, and optimizing overall business performance. Responsibilities extend to team management including hiring, training, coaching, and the development of staff to foster a high-performing and motivated workforce. The Retail General Manager will also be deeply involved in financial oversight through profit and loss analysis, inventory tracking, and daily operational management. Pay rates for this role begin between $54,300 and $80,750 annually, reflecting the importance and responsibility entrusted to this position.
The role of Retail General Manager at Pilot Flying J is pivotal in overseeing high-volume travel center retail operations and ensuring business objectives align with the company’s standards for customer satisfaction, sales growth, and profitability. This leadership position involves strategic planning, business plan execution, and managing both retail and restaurant facets within the travel centers. The successful candidate will be integral in shaping a customer-focused culture, managing vendor relationships, and optimizing overall business performance. Responsibilities extend to team management including hiring, training, coaching, and the development of staff to foster a high-performing and motivated workforce. The Retail General Manager will also be deeply involved in financial oversight through profit and loss analysis, inventory tracking, and daily operational management. Pay rates for this role begin between $54,300 and $80,750 annually, reflecting the importance and responsibility entrusted to this position.
Job Requirements
- Minimum 2-3 years of management experience in retail, restaurant, grocery or service industry
- Previous management proficiency in high volume retail with profit and loss accountability
- Ability to create and maintain a customer focused culture
- Must be able to work a flexible schedule including nights, days, weekends and holidays
Job Qualifications
- Minimum 2-3 years of management experience in retail, restaurant, grocery or service industry
- Previous management proficiency in high volume retail with profit and loss accountability
- Ability to create and maintain a customer focused culture
- Excellent team leadership skills
- Strong integrity and accountability
- Ability to work flexible schedule including nights, days, weekends and holidays
Job Duties
- Ensuring that customer expectations are met
- Conducting meetings with subordinate employees
- Maintaining effective vendor relationships
- Building, coaching, managing and developing teams
- Driving sales
- Managing team members
- Tracking inventory
- Providing customer service
- Performing profit and loss analysis
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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