Travel Center General Manager

Pilot Company is a leading network of travel centers and fueling stations with a rich history dating back to 1958. Founded by Jim A. Haslam II and presently led by CEO Adam Wright, the company has grown significantly and today operates over 750 retail and fueling locations across 44 U.S. states and six Canadian provinces. With a workforce of more than 30,000 team members, Pilot Company is renowned for its commitment to quality service, safety, and innovation in the fuel and travel retail industry. The company's operations extend beyond retail to include energy and logistics divisions, employing one of the largest tanker fleets and providing critical supply services for oil operations in some of the nation's busiest basins. This diverse portfolio allows Pilot Company to support a wide range of business functions such as supply chain management, logistics, transportation, technology, digital innovation, construction, human resources, finance, sales, and marketing. The company values a people-first culture grounded in integrity and a commitment to giving back to the community, making it a preferred employer within the regions it serves. Pilot Company prides itself on equal employment opportunities, encouraging applications from diverse backgrounds, including military veterans.

The Retail General Manager role at Pilot Flying J, a subsidiary of Pilot Company, is a vital leadership position responsible for the operational management of high-volume travel centers and retail facilities. This position focuses on achieving sales and profit goals, ensuring high levels of customer satisfaction, and maintaining operational excellence. The Retail General Manager will be tasked with developing and executing comprehensive business plans tailored for travel centers and restaurants to meet established standards. Key responsibilities include leading and coaching teams by managing staffing, interviewing, hiring, and training, as well as fostering a culture centered on exceptional customer service. Additionally, the manager is expected to cultivate and sustain effective vendor relationships and conduct regular meetings with team members to ensure alignment with company goals. The role also requires overseeing inventory management, driving sales growth, performing profit and loss analysis, and ensuring the facility meets regulatory and quality standards. The position demands flexibility regarding work hours, including nights, weekends, holidays, and day shifts, to suit the nature of the retail and travel business. The expected salary range for this position is between $54,300 and $80,750 per year. This role is suitable for individuals with proven management experience in retail, restaurant, grocery, or related service industries who are passionate about leadership, financial accountability, and customer experience excellence.