Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $21.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
401k plan
Paid Time Off
Employee Discounts
wellness programs
Tuition Reimbursement
Job Description
Bill Jacobs is a renowned automotive group recognized for its collection of prestigious new car franchise locations including BMW, MINI, Volkswagen, Jaguar, and Land Rover in Naperville and Hinsdale, Illinois. Additionally, they have Established Current Automotive, a specialized pre-owned electric vehicle dealership in Hinsdale. This organization has evolved into one of the Midwest's most respected automotive businesses with a deep commitment to providing luxury automotive products complemented by extraordinary customer service. The company culture is built upon core values summarized with the acronym RISE - Respect, Integrity, Social Responsibility, and Excellence. These values underscore their approach to business and community... Show More
Job Requirements
- Experience in hospitality, automotive, or rental car industry
- Experience with transportation or valet management a plus
- Warm and friendly personality
- Ability to self-manage
- Passion for high-level customer service
- Superior attention to detail
- Excellent follow-up skills
- Exceptional multi-tasking skills
- Sound communication skills
- Valid driver's license and ability to meet insurability guidelines
Job Qualifications
- Experience in hospitality, automotive, or rental car industry
- Experience with transportation or valet management preferred
- Strong customer service skills
- Excellent communication skills
- Ability to lead and train a team
- Superior attention to detail
- Exceptional multi-tasking capabilities
- Valid driver's license
- Ability to meet insurability guidelines
Job Duties
- Lead customer service excellence by setting professional, friendly loaner interactions
- Resolve escalated issues and train new team members on service policies
- Oversee daily vehicle readiness including fueling, cleaning, and equipment checks
- Monitor fleet inventory and availability using RecovR software
- Manage fleet maintenance including inspections, damage reporting, and repair coordination
- Maintain accurate mileage and fuel logs
- Administer customer transactions ensuring paperwork completion, license and insurance validation, billing accuracy, and follow-up on overdue vehicles or damages
- Direct fleet operations such as vehicle rotation, monitoring open contracts, coordinating swaps, and updating service leadership
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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