Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $21.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Supplemental Insurance
401k plan
Paid Time Off
Employee Discounts
wellness programs
Tuition Reimbursement
Job Description
Bill Jacobs BMW MINI is part of the renowned Bill Jacobs organization, a leading luxury automotive provider in the Midwest. With multiple franchise locations including BMW, MINI, Volkswagen, Jaguar, and Land Rover in Naperville and Hinsdale, Illinois, Bill Jacobs prides itself on offering a premium automotive experience. The company is also home to Current Automotive, their pre-owned electric vehicle dealership located in Hinsdale. Known for their commitment to customer satisfaction and a high standard of service, Bill Jacobs BMW MINI embraces a culture centered around respect, integrity, social responsibility, and excellence. Their employees are recognized as the core drivers of... Show More
Job Requirements
- Experience in the hospitality, automotive, or rental car industry
- Experience with transportation or valet management a plus
- Warm and friendly personality
- Ability to self-manage
- Passion for high-level customer service
- Superior attention to detail
- Excellent follow-up skills
- Exceptional multitasking skills
- Sound communication skills
- Valid driver's license and ability to meet insurability guidelines
Job Qualifications
- Experience in hospitality, automotive, or rental car industry
- Knowledge of transportation or valet management
- Strong customer service skills
- Leadership and team training abilities
- Excellent communication skills
- Attention to detail
- Ability to multitask effectively
- Valid driver's license and insurability
- Ability to work independently and manage responsibilities
- Capability to resolve customer escalations professionally
Job Duties
- Lead customer service excellence by setting standards for loaner interactions
- Resolve escalated issues and train new team members on service policies
- Oversee vehicle readiness including fueling, cleaning, and equipment checks
- Monitor fleet inventory through RecovR and confirm vehicle availability
- Manage fleet maintenance, damage reporting, repair coordination, and maintain mileage and fuel logs
- Administer customer transactions ensuring proper paperwork, license and insurance validation, billing accuracy, and follow-up
- Direct fleet operations balancing vehicle rotations, monitoring contracts, and providing updates to Service leadership
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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