Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.00 - $27.00
Work Schedule
Standard Hours
Benefits
Paid vacation
Holidays
Flexible days
Paid sick time
401(k) retirement savings plan with employer match
Employee stock purchase plan
Medical Coverage
prescription drug coverage
dental coverage
vision coverage
Health Savings Account (HSA)
Life insurance
Disability insurance
Paid parental leave
Dependent care flexible spending account (DC FSA)
Employee assistance program (EAP)
Training and personnel development program
Educational assistance and reimbursement
Job Description
Expeditors is a global leader in supply chain management with a reputation for professionalism, leadership, and fostering a friendly and innovative customer service-focused work environment. Founded by Peter Rose, the company prides itself on being in the information business rather than just the shipping business. With over 19,000 trained professionals and more than 350 locations worldwide, Expeditors operates as a Fortune 500 company with globally unified systems that streamline and optimize logistics and supply chain operations for their clients. Known for its dedication to excellence and cutting-edge logistics solutions, Expeditors integrates advanced technology and customer-centric approaches to provide reliable and... Show More
Job Requirements
- Bachelor's degree or equivalent working experience
- 1-2 years experience in supply chain, logistics and or transportation
- Knowledge of international shipping regulations and customs procedures
- Experience in US/MX cross border logistics
- Ability to communicate in Spanish both verbally and written
- Experience with logistics software and systems such as ERP, TMS, and WMS
- Strong communication and negotiation skills
- Analytical mindset
- Excellent customer service abilities
- Ability to work independently and prioritize tasks in a fast-paced environment
Job Qualifications
- Bachelor's degree or equivalent working experience
- 1-2 years experience in supply chain, logistics and or transportation (preferred)
- Knowledge of international shipping regulations and customs procedures
- Must have experience in US/MX cross border logistics
- Must be able to communicate in Spanish both verbally and written
- Experience in logistics software and systems, such as ERP systems, transportation management systems (TMS), and warehouse management systems (WMS)
- Effective communication and negotiation skills
- Analytical mindset with the ability to interpret data and make informed decisions
- Excellent customer service skills
- Self-starter with the ability to triage and prioritize tasks in a fast-paced environment
Job Duties
- Build customer relationship and provide excellent customer service, understanding their needs and goals
- Identify and address issues that may impact customer satisfaction and work on solutions to improve the overall customer experience
- Manage the flow of goods and materials by coordinating with customers, 3pls, carriers, warehouses, and other stakeholders to streamline the supply chain process to meet KPIs and OKRs as agreed to with the client, i.e. OTIF
- Arrange transportation for shipments, considering factors such as cost, transit time, and mode of transport
- Coordinate with freight forwarders, carriers, and haulage companies to schedule pickups and deliveries as and when required
- Drive carrier and service provider performance for the Hub and Spoke locations
- Responsible for transportation management of warehouse inbound and outbound activities, warehouse and trailer capacity management
- Support the collection and interpretation of data, provides data analytics to improve the transportation operational efficiency of their assigned warehouse location
- Coordinate and collaborate with multiple parties including customer stakeholders, warehouses, carriers, service providers onsite team members to resolve any issues that may arise
- Serve as the main point of contact for internal departments, external vendors, and customers regarding logistics-related inquiries
- Communicate shipment status updates and address any issues or concerns promptly
- Acts as a liaison between Google's warehouse vendor and carrier
- Support domestic and international shipments as well as ensuring Google's partner carriers are aware of requirements for warehouse operations and any critical shipments needing attention
- Monitor inbound and outbound deliveries ensuring it reaches destination as requested
- Proactively approach and resolve bottlenecks in the shipping and receiving processes
- Develop and monitor carrier KPIs and metrics for transportation analysis
- Identify and suggest corrective actions for ongoing delivery issues/opportunities and SOPs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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