Job Overview
Employment Type
Full-time
Part-time
Temporary
Hourly
Internship
Consulting
Compensation
Type:
Hourly
Rate:
Range $19.18 - $28.77
Benefits
competitive pay
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
Life and Disability Insurance
Paid parental leave
403b employer match
Wellness Program
Professional development opportunities
Annual employee bonus program
Job Description
Children's Hospital Colorado is a premier pediatric healthcare institution dedicated to providing comprehensive, specialized care to children and families in Colorado and beyond. Known for its commitment to innovative medical treatments and family-centered care, the hospital operates a variety of specialized teams to ensure its patients receive the best possible support through every stage of their medical journey. One such critical unit is the Children'sOne Flight Team, which plays a vital role in transporting pediatric patients safely and efficiently to and from medical facilities using ground ambulances, helicopters, and fixed-wing aircraft. This team operates with the utmost precision, ensuring rapid... Show More
Job Requirements
- High school diploma or GED
- Three years of customer service experience in a healthcare setting
- Must obtain Certified Flight Coordinator (CFC) certification within 3 months of hire
- Ability to work 12.5 hour shifts including weekends and holidays
- Willingness to work in person
- Excellent communication skills
- Ability to use multiple computer systems simultaneously
- Strong multitasking abilities
- Commitment to safety protocols
- Ability to handle stressful situations calmly and professionally
Job Qualifications
- High school diploma or GED
- Three years of customer service experience in a healthcare setting
- Ability to use Computer Aided Dispatch (CAD) systems, telecommunications, mapping, and flight tracking software
- Strong communication and multitasking skills
- Certification or willingness to obtain Certified Flight Coordinator (CFC) certification within 3 months of hire
- Ability to work 12.5 hour shifts including weekends and holidays
- Ability to work effectively in a team environment
- Commitment to safety and providing excellent customer service
Job Duties
- Determine priority and preferred transport mode for all incoming transport requests
- Receive and handle all customer requests related to medical transports in a friendly, timely, and professional manner
- Maintain data entries in the CAD for all requests, declines, cancels and out-of-service activities
- Track and monitor locations and statuses of all on-duty vehicles, aircraft and personnel, and perform manual flight tracking as needed
- Monitor multiple helipads within the Children's Hospital Colorado System and collaborate with regional air medical programs to assure safe operations
- Handle all declines and cancels of transport requests with the requesting party by offering alternate transportation solutions
- Communicate directly with program leadership including Administrator-on-Call when complicated issues arise
- Participate in debriefs and quality reviews with crews, Safety Officer and communications team members as needed
- Assist with coordinating ALS/BLS level transports with contracted vendors
- Engage in Communications Center and Flight Team Staff Meetings monthly
- Follow CAMTS accrediting requirements
- Contribute willingly and efficiently as a team member in various committees to accomplish organizational goals
- Orientate new Communications Specialists according to established processes
Job Location
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