Trade Sales Consultant

Pella Corporation is a leading national brand renowned for its innovation and design in windows and doors. Established in 1925, Pella has grown into a robust company with 20 manufacturing locations and over 10,000 team members across the U.S. and Canada. The company is privately owned and has garnered numerous accolades for workplace excellence, diversity, innovation, and design. Recognized by Newsweek, Forbes, and Fast Company among others, Pella fosters a culture that values continuous learning, creative thinking, and diverse perspectives. Through individualized talent development plans and opportunities for cross-functional growth, Pella empowers its employees to excel in their careers and contribute towards a brighter future.

The Trade Sales Consultant role is a vital position within Pella, aimed at building and strengthening the Pella brand in the trade industry as the premier choice for window and door solutions. This outside sales position focuses on achieving individual sales goals using a relational selling model, covering the full range of Pella product offerings. The Trade Sales Consultant develops and nurtures relationships with builders, contractors, architects, professional remodelers, and trade organizations. The role involves proactively initiating new customer relationships through networking, referrals, and face-to-face engagements. By deeply understanding customer needs, the consultant provides well-rounded solutions and expert market knowledge to help customers grow their businesses.

A significant portion of time, over 50%, is spent visiting customer sites to grow accounts through planned and quality meetings, while also prospecting to develop new business. The consultant independently manages their work hours to maximize effectiveness. Key responsibilities include achieving sales and customer satisfaction goals, networking and lead generation, representing Pella at industry events and trade shows, and maintaining expert knowledge of Pella’s products and competitive landscape.

The Trade Sales Consultant employs a consultative sales approach to build strong customer relationships, ensuring accurate quotes and orders, educating customers on manufacturer guidelines, and collaborating with internal departments to deliver seamless product solutions and post-sale service. They handle customer concerns with independent decision-making and aim for first-time resolution to foster a "Very Satisfied" customer base. Proficiency with CRM systems and Microsoft Office tools is essential for managing customer interactions and communications effectively.

This role requires adaptability, strong problem-solving skills, excellent influencing abilities, and a professional appearance adhering to company standards. Candidates must be capable of reading blueprints, negotiating sales, and balancing integrity with a customer-focused service mentality. Occasional evening and weekend work is expected to meet customer needs. The Trade Sales Consultant plays a crucial role in expanding Pella’s market share and profitability while maintaining the highest standards of customer service and professional conduct.