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Job Overview
Employment Type
Hourly
Work Schedule
Standard Hours
Benefits
Driven hourly pay
Bonuses
medical benefits
Dental benefits
vision benefits
generous vacation time off program
Paid sick time
discounted hotel rates worldwide
401(k) program with company match
Employee Stock Purchase Program
tuition and certification reimbursement programs
Recognition Programs and Rewards
internal growth and career pathing
Job Description
Hilton Grand Vacations is a prominent leader in the vacation ownership industry, known for its unwavering commitment to innovation, quality, and exceptional guest experiences. As part of Hilton Worldwide, one of the world's largest and most respected hospitality companies, Hilton Grand Vacations operates with a mission to help guests create unforgettable vacation memories while empowering its Team Members through a culture of inspired ownership. With world-class properties and an array of attractive employee benefits, Hilton Grand Vacations stands as a premier destination employer.
As an Experience Verification Coordinator at Hilton Grand Vacations, you will play a pivotal role in... Show More
As an Experience Verification Coordinator at Hilton Grand Vacations, you will play a pivotal role in... Show More
Job Requirements
- Excellent written and communication skills
- Ability to deal with multiple tasks and work independently
- Ability to maintain a calm, professional, and cheerful demeanor
- Good computer skills
- Good problem solving skills
- Good listening skills
- Ability to work in a team environment and interact with all levels of team members within the organization
- Knowledge of voice preferred
Job Qualifications
- Excellent written and communication skills
- Ability to deal with multiple tasks and work independently
- Ability to maintain a calm, professional, and cheerful demeanor
- Good computer skills
- Good problem solving skills
- Good listening skills
- Ability to work in a team environment and interact with all levels of team members within the organization
- Knowledge of voice preferred
Job Duties
- Collect fees for no-shows and rack rates promptly and professionally
- Maintain a positive, professional demeanor when interacting with guests and team members
- Conduct discovery and collection calls using approved scripts
- Review daily tour reports and verify accuracy of guest information
- Provide feedback to management regarding qualification issues or misrepresentation
- Ensure guests receive accurate information about packages, tours, and accommodations
- Handle inquiries and resolve guest concerns with empathy and efficiency
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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