Job Overview
Employment Type
Part-time
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Tuition Reimbursement
Paid vacation
short-term disability
Life insurance
accident insurance
critical illness insurance
Identity Theft Protection
Employee assistance program
Business travel insurance
Annual holiday bonus
Job Description
Texas Roadhouse is a vibrant, people-first restaurant company best known for serving up legendary steaks and offering legendary service. Established with the philosophy of putting people first, Texas Roadhouse prides itself on creating a warm, welcoming environment where both employees and guests feel valued and respected. This Texas-based restaurant chain has become a beloved brand by combining high-quality food with exceptional customer service in a fun, energetic atmosphere. The company is renowned for its dedication to fostering a positive work culture that nurtures growth, teamwork, and career development among its staff. It is this culture that sets Texas Roadhouse apart from many other dining establishments, making it a popular choice not only for customers seeking great food but also for individuals looking to join a supportive and dynamic workplace.
The To-Go Roadie role at Texas Roadhouse is a crucial position within the restaurant's carry-out operations. This role demands a friendly and enthusiastic attitude as To-Go Roadies are the front line of interaction with guests who choose to enjoy Texas Roadhouse flavors at home. The primary responsibility is to ensure that every to-go guest experiences the same legendary food quality and legendary service that is synonymous with the Texas Roadhouse brand. This includes greeting guests warmly when they place or pick up orders, accurately taking phone orders using proper phone etiquette, and utilizing a thorough knowledge of the menu to ensure all orders are correct and meet customer expectations.
The To-Go Roadie must demonstrate strong organizational skills and meticulous attention to detail when packaging orders so that all items are complete and presented neatly. Collaboration with back-of-house staff is also essential to ensure timely and accurate order fulfillment. Additionally, this position involves managing order timing by working closely with restaurant managers to provide customers with accurate quotes on how long their food preparation will take. Familiarity with the restaurant's online and mobile ordering systems as well as the point of sale (POS) system is necessary for processing orders, payments, and gift card sales. Maintaining high standards of safety and sanitation, practicing teamwork, and keeping a positive attitude are also fundamental to success in this role.
Texas Roadhouse offers a supportive environment for its Roadies, with flexible work schedules and opportunities for advancement. Roadies are paid weekly and enjoy a range of benefits after one year of service, including best-in-class medical plans, dental and vision insurance, tuition reimbursement up to $5,250 annually, paid vacation time, and other valuable insurance options. Employees also benefit from an employee assistance program, identity theft protection, business travel insurance, and an annual holiday bonus. This comprehensive benefits package reflects Texas Roadhouse's commitment to the well-being and professional growth of its employees. By joining Texas Roadhouse as a To-Go Roadie, you become part of a company that values your contributions and is dedicated to helping you succeed both today and in your future career.
The To-Go Roadie role at Texas Roadhouse is a crucial position within the restaurant's carry-out operations. This role demands a friendly and enthusiastic attitude as To-Go Roadies are the front line of interaction with guests who choose to enjoy Texas Roadhouse flavors at home. The primary responsibility is to ensure that every to-go guest experiences the same legendary food quality and legendary service that is synonymous with the Texas Roadhouse brand. This includes greeting guests warmly when they place or pick up orders, accurately taking phone orders using proper phone etiquette, and utilizing a thorough knowledge of the menu to ensure all orders are correct and meet customer expectations.
The To-Go Roadie must demonstrate strong organizational skills and meticulous attention to detail when packaging orders so that all items are complete and presented neatly. Collaboration with back-of-house staff is also essential to ensure timely and accurate order fulfillment. Additionally, this position involves managing order timing by working closely with restaurant managers to provide customers with accurate quotes on how long their food preparation will take. Familiarity with the restaurant's online and mobile ordering systems as well as the point of sale (POS) system is necessary for processing orders, payments, and gift card sales. Maintaining high standards of safety and sanitation, practicing teamwork, and keeping a positive attitude are also fundamental to success in this role.
Texas Roadhouse offers a supportive environment for its Roadies, with flexible work schedules and opportunities for advancement. Roadies are paid weekly and enjoy a range of benefits after one year of service, including best-in-class medical plans, dental and vision insurance, tuition reimbursement up to $5,250 annually, paid vacation time, and other valuable insurance options. Employees also benefit from an employee assistance program, identity theft protection, business travel insurance, and an annual holiday bonus. This comprehensive benefits package reflects Texas Roadhouse's commitment to the well-being and professional growth of its employees. By joining Texas Roadhouse as a To-Go Roadie, you become part of a company that values your contributions and is dedicated to helping you succeed both today and in your future career.
Job Requirements
- High school diploma or equivalent
- prior experience in customer service or food service preferred
- ability to communicate clearly and professionally
- familiarity with phone etiquette
- proficiency in using POS systems and mobile ordering platforms
- strong organizational and multitasking skills
- willingness to work flexible hours including evenings, weekends, and holidays
- ability to stand for extended periods
- adherence to safety and sanitation guidelines
Job Qualifications
- High school diploma or equivalent
- experience in customer service or food service preferred
- strong communication skills
- ability to work in a fast-paced environment
- basic computer skills including familiarity with point of sale (POS) systems
- ability to multitask and stay organized
- commitment to maintaining a positive attitude and excellent teamwork
Job Duties
- Ensuring each guest receives a legendary welcome and goodbye when placing and or picking up their order
- uses proper phone etiquette when answering calls and taking orders
- knowledgeable of menu to accurately take and place orders
- demonstrates strong organization and accuracy when packaging orders
- works collaboratively with back of house staff to complete orders
- partners with restaurant managers on quote times
- accurately provides quotes to guests on the length of time to complete their order
- understands our online and mobile app ordering systems
- accurately uses point of sale (POS) system to place orders, process to-go sales, gift card sales, and cash or credit card transactions
- practices proper safety and sanitation procedures
- exhibits teamwork at all times
Job Criteria
Experience
No experience required
Job Location
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