
Job Overview
Employment Type
Part-time
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Tuition Reimbursement
Paid vacation
short-term disability insurance
Life insurance
Job Description
Texas Roadhouse is a renowned American casual dining restaurant chain known for its commitment to delivering legendary food and legendary service. Founded with a passion for quality steaks and a genuine people-first philosophy, Texas Roadhouse has grown into a beloved establishment that emphasizes a fun, inclusive, and supportive work culture. With a reputation for serving hand-cut steaks, ribs, and a variety of flavorful dishes, the company is dedicated not only to delivering exceptional dining experiences but also to fostering growth and opportunity for its employees, whom they affectionately call 'Roadies.' The restaurant takes pride in its teamwork-oriented environment and invests in formal training, career development, and recognition programs to help every Roadie succeed and thrive.
The To-Go Roadie role at Texas Roadhouse is designed to support the restaurant's carry-out operations, ensuring that guests who opt for takeout receive the same legendary food quality and exceptional service as those dining in. This position is customer-facing and critical in maintaining Texas Roadhouse's high standards for both food and service. The To-Go Roadie is responsible for welcoming guests with a friendly and professional demeanor, taking accurate orders via phone or digital platforms, coordinating with kitchen staff to prepare orders correctly, and ensuring that orders are packaged with care and efficiency. The role requires strong organizational skills, knowledge of the menu, and proficiency in using the point of sale (POS) system.
Moreover, the To-Go Roadie is expected to understand and operate the restaurant’s online and mobile app ordering systems, provide accurate wait time quotes to guests, and handle payment transactions involving cash, credit cards, and gift cards. As a key team member, the To-Go Roadie works closely with restaurant managers and back-of-house personnel to ensure smooth operations and excellent customer satisfaction. Adherence to safety and sanitation procedures is mandatory to uphold the restaurant’s hygiene standards.
Texas Roadhouse values its Roadies as the core of its success, offering a vibrant and flexible work environment with weekly paychecks and after one year of service, access to one of the industry’s most comprehensive benefits packages. These include top-choice medical plans, dental and vision insurance, tuition reimbursement programs, paid vacation, and multiple types of employee insurance and protections. The company also fosters a culture of recognition and fun through friendly competitions and reward programs, making it an excellent opportunity for individuals seeking both short-term employment and long-term career advancement in the restaurant industry.
If you are passionate about delivering outstanding customer service, enjoy working in a fast-paced team environment, and want to be part of a company that values your contributions and future, Texas Roadhouse’s To-Go Roadie position offers a rewarding and dynamic role. Join the team and become part of a company known for legendary food and legendary service, where your work will make a difference in every guest’s experience.
The To-Go Roadie role at Texas Roadhouse is designed to support the restaurant's carry-out operations, ensuring that guests who opt for takeout receive the same legendary food quality and exceptional service as those dining in. This position is customer-facing and critical in maintaining Texas Roadhouse's high standards for both food and service. The To-Go Roadie is responsible for welcoming guests with a friendly and professional demeanor, taking accurate orders via phone or digital platforms, coordinating with kitchen staff to prepare orders correctly, and ensuring that orders are packaged with care and efficiency. The role requires strong organizational skills, knowledge of the menu, and proficiency in using the point of sale (POS) system.
Moreover, the To-Go Roadie is expected to understand and operate the restaurant’s online and mobile app ordering systems, provide accurate wait time quotes to guests, and handle payment transactions involving cash, credit cards, and gift cards. As a key team member, the To-Go Roadie works closely with restaurant managers and back-of-house personnel to ensure smooth operations and excellent customer satisfaction. Adherence to safety and sanitation procedures is mandatory to uphold the restaurant’s hygiene standards.
Texas Roadhouse values its Roadies as the core of its success, offering a vibrant and flexible work environment with weekly paychecks and after one year of service, access to one of the industry’s most comprehensive benefits packages. These include top-choice medical plans, dental and vision insurance, tuition reimbursement programs, paid vacation, and multiple types of employee insurance and protections. The company also fosters a culture of recognition and fun through friendly competitions and reward programs, making it an excellent opportunity for individuals seeking both short-term employment and long-term career advancement in the restaurant industry.
If you are passionate about delivering outstanding customer service, enjoy working in a fast-paced team environment, and want to be part of a company that values your contributions and future, Texas Roadhouse’s To-Go Roadie position offers a rewarding and dynamic role. Join the team and become part of a company known for legendary food and legendary service, where your work will make a difference in every guest’s experience.
Job Requirements
- high school diploma or equivalent
- prior customer service experience preferred
- able to work flexible schedules including evenings, weekends, and holidays
- basic computer skills
- good verbal communication skills
- ability to stand for extended periods
- reliable transportation
Job Qualifications
- strong customer service skills
- experience with point of sale (POS) systems preferred
- excellent communication skills
- ability to work in a fast-paced environment
- teamwork-oriented mindset
- knowledge of food safety and sanitation
- basic math skills
Job Duties
- ensuring each guest receives a legendary welcome and goodbye when placing and or picking up their order
- uses proper phone etiquette when answering calls and taking orders
- knowledgeable of menu to accurately take and place orders
- demonstrates strong organization and accuracy when packaging orders
- works collaboratively with back of house staff to complete orders
- partners with restaurant managers on quote times
- accurately provides quotes to guests on the length of time to complete their order
- understands our online and mobile app ordering systems
- accurately uses point of sale (POS) system to place orders, process to go sales, gift card sales, and cash/credit card transactions
- practices proper safety and sanitation procedures
- exhibits teamwork at all times
Job Criteria
Experience
No experience required
Job Location
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