Job Overview

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Employment Type

Part-time
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Work Schedule

Flexible
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Tuition Reimbursement
Paid vacation
short-term disability
Life insurance
accident insurance
critical illness insurance
Identity Theft Protection
Employee assistance program
Business travel insurance
Annual holiday bonus

Job Description

Texas Roadhouse is a premier casual dining restaurant chain known for its commitment to delivering legendary food and legendary service in a welcoming Southern-inspired atmosphere. Founded in 1993, Texas Roadhouse has grown significantly and operates hundreds of locations nationwide, each focused on quality steaks, fresh hand-cut sides, and an energetic dining experience. The company's culture centers on a people-first philosophy where employees, known affectionately as "Roadies," are valued as the heart and soul of the business. Texas Roadhouse offers a vibrant workplace culture with fun, flexibility, recognition, and career development opportunities to help every team member grow and succeed.

The role of To-Go Roadie at Texas Roadhouse is critical in supporting the carry-out operations and ensuring that guests who order take-out receive the same high standards of food quality and service as those dining in-house. As a To-Go Roadie, you will be the face of the brand for to-go guests, providing legendary welcomes and farewells, accurate order taking, and efficient order packaging. This position requires excellent communication skills, organizational ability, and teamwork, as you collaborate closely with the kitchen (Back of House) staff to prepare and package orders accurately and promptly.

You will manage phone orders with professionalism, utilize the restaurant’s point of sale (POS) system expertly to process sales and payments, and maintain comprehensive knowledge of menu items to guarantee order accuracy and inform guests as needed. Additionally, proficiency with the online and mobile app ordering system is essential to ensure seamless order fulfillment.

The To-Go Roadie role promotes a respected and supportive work environment where safety and sanitation are prioritized to protect both employees and guests. Texas Roadhouse fosters a culture where every team member contributes to an inviting and efficient service experience, strengthening guest loyalty and satisfaction. Roadies enjoy flexible work schedules which accommodate personal needs, weekly pay, and chances to engage in friendly competitions and formal training programs that pave the way for career advancement within the organization.

In terms of compensation and benefits, Texas Roadhouse provides competitive wages complemented by an industry-leading total rewards package available to employees who meet eligibility requirements after one year of service. This package features a choice of medical plans, dental and vision coverage, tuition reimbursement up to $5,250 annually, paid vacation, short-term disability coverage, life and accident insurance, identity theft protection, an employee assistance program, business travel insurance, and an annual holiday bonus. Texas Roadhouse is an equal opportunity employer that embraces diversity, encourages applications from all backgrounds, and is dedicated to creating an inclusive workplace free from discrimination.

This position is an excellent opportunity for individuals passionate about customer service and food service operations who want to be part of a lively, growing brand where they can build a rewarding career. If you are ready to bring your enthusiasm and dedication to a team that values legendary service and quality, apply today to become a To-Go Roadie at Texas Roadhouse and enjoy a role where you can make a meaningful impact every day.

Job Requirements

  • High school diploma or equivalent
  • prior experience in customer service or food service preferred
  • ability to communicate clearly on the phone
  • strong organizational skills
  • ability to work flexible schedules
  • familiarity with point of sale systems
  • understanding of safety and sanitation standards

Job Qualifications

  • High school diploma or equivalent
  • excellent communication skills
  • prior customer service experience preferred
  • ability to multitask in a fast-paced environment
  • basic computer skills to use point of sale and ordering systems
  • strong organizational skills
  • teamwork and collaboration abilities

Job Duties

  • Ensuring each guest receives a legendary welcome and goodbye when placing and/or picking up their order
  • uses proper phone etiquette when answering calls and taking orders
  • knowledgeable of menu to accurately take and place orders
  • demonstrates strong organization and accuracy when packaging orders
  • works collaboratively with Back of House staff to complete orders
  • partners with Restaurant Managers on quote times
  • accurately provides quotes to guests on the length of time to complete their order
  • understands our online and mobile app ordering systems
  • accurately uses point of sale (POS) system to place orders, process To-Go sales, gift card sales, and cash/credit card transactions
  • practices proper safety and sanitation procedures
  • exhibits teamwork at all times

Job Criteria

Experience

No experience required


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