Title Ticket Office Supervisor | Part-Time | Rupp Arena

Lexington, KY, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Hourly

Exact $18.00

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

401(k) savings plan

401(k) matching

Job Description

Oak View Group is a prominent entertainment and sports company dedicated to delivering exceptional live experiences in some of the world's most iconic venues. Based in Lexington, Kentucky, this company epitomizes a leadership stance in the event management industry, providing comprehensive services that span from venue operations to ticketing solutions. With a focus on innovation and customer satisfaction, Oak View Group plays an integral role in the entertainment ecosystem, supporting various events ranging from concerts to sporting events and cultural performances. The company is committed to fostering an inclusive and dynamic workplace, encouraging growth, collaboration, and excellence at all levels.

The Ticket Office Supervisor position at Oak View Group within the prestigious Rupp Arena location is a part-time role paying an hourly wage of $18.00. This role is essential to ensuring smooth event day operations, contributing directly to the customer experience and operational success. The Ticket Office Supervisor will manage and oversee ticket sellers and parking cashiers, ensuring that all staff members are assigned clear responsibilities and tasks are completed efficiently. The role involves direct interaction with customers to resolve ticketing issues swiftly and with professionalism, ensuring patron satisfaction.

On event days, the Ticket Office Supervisor is a pivotal figure who not only supervises staff but also engages hands-on with ticket and parking sales when necessary. This part-time position offers the opportunity to work in a fast-paced, high-energy environment that requires excellent leadership and communication skills. Responsibilities include training new employees, assisting with daily administrative activities such as generating reports, auditing cash receipts, and supporting the Ticket Office Manager and Assistant Manager with various operational tasks.

Oak View Group provides a supportive work environment that values the contributions of its part-time employees, including benefits like a 401(k) savings plan with matching contributions. Flexibility is a key aspect of this position, which requires availability during evenings, weekends, and holidays to successfully support event schedules at Rupp Arena. The position remains open until August 14, 2026, allowing interested candidates ample time to apply.

This role is perfect for individuals with solid customer service backgrounds and supervisory experience who thrive in dynamic settings and enjoy working as part of a team dedicated to excellence. Through this position, associates at Oak View Group gain invaluable experience in event operations within a major entertainment venue, positioning them well for future career growth within the company or the broader industry.

Job Requirements

High school diploma or equivalent
two or more years in customer service
minimum of one year supervisory experience
ability to work flexible hours including nights, weekends, and holidays
proficiency with Word, Excel, and Adobe software
strong interpersonal skills
problem-solving capabilities
ability to manage and assign tasks effectively
good judgment and diplomacy under pressure
ability to operate office equipment
excellent communication skills

Job Qualifications

Two or more years in a customer service-oriented job
minimum of one year in a supervisory position supervising five or more people
relevant education can substitute for experience
ability to plan, lay out, and assign work to employees to accomplish multiple tasks in a timely and cost-effective manner
effective oral and written communication skills
strong interpersonal and problem-solving skills
ability to work well under stress and exercise good judgment, diplomacy, courtesy, and tact
willingness to work flexible hours including nights, weekends, and holidays
excellent working knowledge of Word, Excel, Adobe, and similar computer software programs
ability to operate basic office equipment such as copier, phone, and tablet

Job Duties

Oversees the event and/or weekend work assignments of all ticket sellers and parking cashiers
works directly in the training and orientation of all new employees as well as providing instruction and assistance with all staff
participates in ticket sales either at the window or on the phone and parking sales as demand necessitates
work directly with patrons/customers to resolve ticketing problems as they may arise relative to a specific event
assist the Ticket Office Managers and Assistant Managers in event and/or weekend activities including submitting information to Ticketmaster, pulling tickets for event promoters and the event manager, generating daily reports, auditing all monies received, and other various tasks as needed
supervises ticket sales for both the arena and opera house events during event time and assumes the role of Ticket Office Manager in the absence of the Manager and Assistant Manager
responsible for the daily auditing, recording and preparation of the deposit of monies received at the Ticket Office, preparation of event statements and settlements, as well as documentation of the financial activities of the sub-contract ticketing service
assist in other duties as assigned by the Ticket Office Manager or Assistant Manager