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Job Overview
Employment Type
Part-time
Compensation
Hourly
Exact $18.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
401(k) savings plan
401(k) matching
Job Description
Oak View Group is a prominent entertainment and sports company dedicated to delivering exceptional live experiences in some of the world's most iconic venues. Based in Lexington, Kentucky, this company epitomizes a leadership stance in the event management industry, providing comprehensive services that span from venue operations to ticketing solutions. With a focus on innovation and customer satisfaction, Oak View Group plays an integral role in the entertainment ecosystem, supporting various events ranging from concerts to sporting events and cultural performances. The company is committed to fostering an inclusive and dynamic workplace, encouraging growth, collaboration, and excellence at all levels.Show More
Job Requirements
- High school diploma or equivalent
- two or more years in customer service
- minimum of one year supervisory experience
- ability to work flexible hours including nights, weekends, and holidays
- proficiency with Word, Excel, and Adobe software
- strong interpersonal skills
- problem-solving capabilities
- ability to manage and assign tasks effectively
- good judgment and diplomacy under pressure
- ability to operate office equipment
- excellent communication skills
Job Qualifications
- Two or more years in a customer service-oriented job
- minimum of one year in a supervisory position supervising five or more people
- relevant education can substitute for experience
- ability to plan, lay out, and assign work to employees to accomplish multiple tasks in a timely and cost-effective manner
- effective oral and written communication skills
- strong interpersonal and problem-solving skills
- ability to work well under stress and exercise good judgment, diplomacy, courtesy, and tact
- willingness to work flexible hours including nights, weekends, and holidays
- excellent working knowledge of Word, Excel, Adobe, and similar computer software programs
- ability to operate basic office equipment such as copier, phone, and tablet
Job Duties
- Oversees the event and/or weekend work assignments of all ticket sellers and parking cashiers
- works directly in the training and orientation of all new employees as well as providing instruction and assistance with all staff
- participates in ticket sales either at the window or on the phone and parking sales as demand necessitates
- work directly with patrons/customers to resolve ticketing problems as they may arise relative to a specific event
- assist the Ticket Office Managers and Assistant Managers in event and/or weekend activities including submitting information to Ticketmaster, pulling tickets for event promoters and the event manager, generating daily reports, auditing all monies received, and other various tasks as needed
- supervises ticket sales for both the arena and opera house events during event time and assumes the role of Ticket Office Manager in the absence of the Manager and Assistant Manager
- responsible for the daily auditing, recording and preparation of the deposit of monies received at the Ticket Office, preparation of event statements and settlements, as well as documentation of the financial activities of the sub-contract ticketing service
- assist in other duties as assigned by the Ticket Office Manager or Assistant Manager
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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