Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Exact $18.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
401(k) savings plan
401(k) matching
Job Description
Oak View Group (OVG) is a global leader in premium live entertainment infrastructure and services, focusing on venue development and offering comprehensive capabilities in venue management, hospitality, and sponsorship sales. Founded in 2015, OVG serves a select group of seven world-class owned venues and a diverse client portfolio that includes some of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions spanning four continents. The company has built a reputation for excellence in the live entertainment industry, combining innovative venue operations with a commitment to delivering exceptional experiences to fans and patrons worldwide.
One of OVG's premier properties is Rupp Arena, situated at the West end of Lexington's revitalized downtown. Rupp Arena, part of the Central Bank Center, is a vibrant hub for entertainment, drawing hundreds of thousands of visitors annually from around the world and local communities alike. The venue prides itself on providing a uniquely inviting patron experience, characterized by a professional management team, friendly staff, excellent sightlines from every seat, ample on-site parking, and convenient access. These features contribute to the arena's mission to create not just satisfactory but sensational fan experiences. Each event held at Rupp Arena, from high-profile concerts and shows to community gatherings and sporting events, benefits from this dedication to excellence.
The Ticket Office Supervisor role at Rupp Arena is integral to ensuring the seamless operation of event day ticketing and related services. This part-time position offers an hourly wage of $18.00 and reports directly to the Ticket Office Manager and Assistant Manager. The supervisor is responsible for overseeing event day operations related to ticket sales and resolution, parking cashiers, and other associated functions. By managing and assigning tasks to ticket sellers and cashiers, the supervisor ensures that staffing is efficient and customer service standards are maintained at the highest levels.
This role involves hands-on participation in ticket sales activities, either at the physical ticket window or over the phone, particularly during high demand. The supervisor also plays a critical role in resolving ticketing issues directly with patrons, ensuring a positive experience even under challenging circumstances. Additional responsibilities include assisting management in various operational tasks such as submitting information to Ticketmaster, pulling tickets for event promoters, generating daily revenue reports, auditing monetary transactions, and preparing deposits and event financial statements.
The Ticket Office Supervisor not only supports the smooth day-to-day functioning of the ticket office but also steps into the Ticket Office Manager's role in their absence, demonstrating leadership and operational knowledge essential to the venue's success. This position requires strong interpersonal skills, problem-solving capabilities, excellent communication, and the ability to work well under stress with diplomacy and tact. Flexible work hours, including nights, weekends, and holidays, are necessary to meet the demands of the live entertainment schedule.
Working for Oak View Group offers an inclusive and dynamic work environment committed to diversity and equal opportunity. Part-time employees benefit from a 401(k) savings plan with matching contributions, among other advantages. This opportunity to join the Ticket Office team at Rupp Arena represents a chance to be part of a world-class venue team dedicated to delivering memorable experiences to every guest.
One of OVG's premier properties is Rupp Arena, situated at the West end of Lexington's revitalized downtown. Rupp Arena, part of the Central Bank Center, is a vibrant hub for entertainment, drawing hundreds of thousands of visitors annually from around the world and local communities alike. The venue prides itself on providing a uniquely inviting patron experience, characterized by a professional management team, friendly staff, excellent sightlines from every seat, ample on-site parking, and convenient access. These features contribute to the arena's mission to create not just satisfactory but sensational fan experiences. Each event held at Rupp Arena, from high-profile concerts and shows to community gatherings and sporting events, benefits from this dedication to excellence.
The Ticket Office Supervisor role at Rupp Arena is integral to ensuring the seamless operation of event day ticketing and related services. This part-time position offers an hourly wage of $18.00 and reports directly to the Ticket Office Manager and Assistant Manager. The supervisor is responsible for overseeing event day operations related to ticket sales and resolution, parking cashiers, and other associated functions. By managing and assigning tasks to ticket sellers and cashiers, the supervisor ensures that staffing is efficient and customer service standards are maintained at the highest levels.
This role involves hands-on participation in ticket sales activities, either at the physical ticket window or over the phone, particularly during high demand. The supervisor also plays a critical role in resolving ticketing issues directly with patrons, ensuring a positive experience even under challenging circumstances. Additional responsibilities include assisting management in various operational tasks such as submitting information to Ticketmaster, pulling tickets for event promoters, generating daily revenue reports, auditing monetary transactions, and preparing deposits and event financial statements.
The Ticket Office Supervisor not only supports the smooth day-to-day functioning of the ticket office but also steps into the Ticket Office Manager's role in their absence, demonstrating leadership and operational knowledge essential to the venue's success. This position requires strong interpersonal skills, problem-solving capabilities, excellent communication, and the ability to work well under stress with diplomacy and tact. Flexible work hours, including nights, weekends, and holidays, are necessary to meet the demands of the live entertainment schedule.
Working for Oak View Group offers an inclusive and dynamic work environment committed to diversity and equal opportunity. Part-time employees benefit from a 401(k) savings plan with matching contributions, among other advantages. This opportunity to join the Ticket Office team at Rupp Arena represents a chance to be part of a world-class venue team dedicated to delivering memorable experiences to every guest.
Job Requirements
- 2+ years in a customer service-oriented job
- minimum of 1 year in a supervisory position supervising 5 or more people
- ability to plan, lay out, and assign work to employees
- effective communication skills both orally and in writing
- strong interpersonal and problem-solving skills
- ability to work well under stress and maintain diplomacy, courtesy, and tact
- willingness to work flexible hours including nights, weekends, and holidays
- excellent working knowledge of Word, Excel, Adobe, and similar software
- ability to operate basic office equipment
Job Qualifications
- 2+ years in a customer service-oriented job and a minimum of 1 year in a supervisory position supervising 5 or more people in completing tasks of routine to complex natures
- relevant education can substitute for experience
- be able to demonstrate the ability to plan, lay out, and assign work to employees in order to accomplish multiple tasks in a timely and cost-effective manner
- communicate effectively both orally and in writing
- must have strong interpersonal and problem-solving skills
- demonstrate the ability to work well under stress and exercise good judgment, diplomacy, courtesy, and tact under all circumstances
- must be willing to work flexible hours to include nights, weekends, and holidays when required
- must have an excellent working knowledge of Word, Excel, Adobe, and other similar computer software programs
- able to operate basic office equipment such as a copier, phone, ipad, etc
Job Duties
- Oversees the event and weekend work assignments of all ticket sellers and parking cashiers
- works directly in the training and orientation of all new employees as well as providing instruction and assistance with all staff
- participates in ticket sales either at the window or on the phone and parking sales as demand necessitates
- works directly with patrons/customers to resolve ticketing problems as they arise relative to a specific event
- assists the Ticket Office Managers and Assistant Managers in event and weekend activities including submitting information to Ticketmaster, pulling tickets for event promoters and the event manager, generating daily reports, auditing all monies received, and other various tasks as needed
- supervises ticket sales for both the arena and opera house events during event time and assumes the role of Ticket Office Manager in the absence of the Manager and Assistant Manager
- responsible for the daily auditing, recording and preparation of the deposit of monies received at the Ticket Office, preparation of event statements and settlements, as well as documentation of the financial activities of the sub-contract ticketing service
- assists in other duties as assigned by the Ticket Office Manager or Assistant Manager
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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