Job Overview
Employment Type
Part-time
Compensation
Hourly
Exact $18.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
401(k) savings plan
401(k) matching
Job Description
Oak View Group (OVG) is a global leader in premium live entertainment infrastructure and services, renowned for its comprehensive venue development and management capabilities across multiple sectors including hospitality and sponsorship sales. Since its inception in 2015, Oak View Group has established itself as a pioneer by managing a distinguished portfolio that includes seven world-class owned venues and collaborating with some of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions around the world. Operating across four continents, the company prides itself on delivering superb live entertainment experiences and fostering innovation within the industry.
Located at the heart of Lexington, KY, the Rupp Arena is one of these premier venues managed under the Oak View Group umbrella. The arena serves as a dynamic hub for a wide array of live events, including concerts, sports, and other entertainment activities that attract diverse audiences. Rupp Arena’s commitment to exceptional event execution is supported by a team of highly skilled professionals dedicated to enhancing the patron experience and operational excellence.
The Ticket Office Supervisor position at Rupp Arena is a vital role responsible for leading and managing event day operations within the ticket office. This part-time role offers an hourly wage of $18.00 and includes access to benefits such as a 401(k) savings plan with matching contributions for part-time employees. This role is designed for an individual who thrives in a fast-paced live event environment and is adept at supervising teams to ensure smooth ticket sales and customer service operations.
In this capacity, the Ticket Office Supervisor will oversee ticket sellers and parking cashiers, assigning job responsibilities and managing workflow to meet event demands efficiently. This position is key in providing training and orientation to new staff, ensuring that all employees deliver exceptional service and support throughout event operations. The supervisor is also hands-on, participating in ticket sales and assisting customers directly to resolve ticketing issues during events.
Additional responsibilities include collaborating with Ticket Office Managers and Assistant Managers by submitting event-related information to Ticketmaster, preparing daily reports, auditing cash and ticket inventories, and generating event settlement documentation. The Ticket Office Supervisor is empowered to act as the Ticket Office Manager when necessary, maintaining operational continuity during absences.
This role demands strong interpersonal and problem-solving skills, exceptional organizational capacity to manage multiple duties, and the ability to maintain composure in high-pressure situations. Proficiency with computer software like Microsoft Word, Excel, Adobe, and various office equipment is essential, along with flexible availability that includes nights, weekends, and holidays. The commitment Oak View Group holds towards inclusivity and diversity further enriches the workplace, fostering a culture where employees from all backgrounds can thrive and contribute.
In summary, the Ticket Office Supervisor will act as a linchpin in the operational success of the Rupp Arena’s ticket office. This career opportunity is ideal for a motivated individual with supervisory experience who seeks to be part of an industry-leading organization dedicated to excellence in live entertainment.
Located at the heart of Lexington, KY, the Rupp Arena is one of these premier venues managed under the Oak View Group umbrella. The arena serves as a dynamic hub for a wide array of live events, including concerts, sports, and other entertainment activities that attract diverse audiences. Rupp Arena’s commitment to exceptional event execution is supported by a team of highly skilled professionals dedicated to enhancing the patron experience and operational excellence.
The Ticket Office Supervisor position at Rupp Arena is a vital role responsible for leading and managing event day operations within the ticket office. This part-time role offers an hourly wage of $18.00 and includes access to benefits such as a 401(k) savings plan with matching contributions for part-time employees. This role is designed for an individual who thrives in a fast-paced live event environment and is adept at supervising teams to ensure smooth ticket sales and customer service operations.
In this capacity, the Ticket Office Supervisor will oversee ticket sellers and parking cashiers, assigning job responsibilities and managing workflow to meet event demands efficiently. This position is key in providing training and orientation to new staff, ensuring that all employees deliver exceptional service and support throughout event operations. The supervisor is also hands-on, participating in ticket sales and assisting customers directly to resolve ticketing issues during events.
Additional responsibilities include collaborating with Ticket Office Managers and Assistant Managers by submitting event-related information to Ticketmaster, preparing daily reports, auditing cash and ticket inventories, and generating event settlement documentation. The Ticket Office Supervisor is empowered to act as the Ticket Office Manager when necessary, maintaining operational continuity during absences.
This role demands strong interpersonal and problem-solving skills, exceptional organizational capacity to manage multiple duties, and the ability to maintain composure in high-pressure situations. Proficiency with computer software like Microsoft Word, Excel, Adobe, and various office equipment is essential, along with flexible availability that includes nights, weekends, and holidays. The commitment Oak View Group holds towards inclusivity and diversity further enriches the workplace, fostering a culture where employees from all backgrounds can thrive and contribute.
In summary, the Ticket Office Supervisor will act as a linchpin in the operational success of the Rupp Arena’s ticket office. This career opportunity is ideal for a motivated individual with supervisory experience who seeks to be part of an industry-leading organization dedicated to excellence in live entertainment.
Job Requirements
- high school diploma or equivalent
- 2+ years in a customer service-oriented job
- minimum of 1 year in a supervisory position
- ability to plan and assign work to employees
- excellent oral and written communication skills
- strong interpersonal and problem-solving skills
- ability to work well under stress
- willingness to work flexible hours including nights, weekends, and holidays
- proficiency with Word, Excel, Adobe, and similar software
- ability to operate basic office equipment
Job Qualifications
- 2+ years in a customer service-oriented job
- minimum of 1 year in a supervisory position supervising 5 or more people
- relevant education can substitute for experience
- demonstrate the ability to plan, lay out, and assign work to employees to accomplish multiple tasks in a timely and cost-effective manner
- communicate effectively both orally and in writing
- must have strong interpersonal and problem-solving skills
- demonstrate the ability to work well under stress and exercise good judgment, diplomacy, courtesy, and tact under all circumstances
- willing to work flexible hours including nights, weekends, and holidays
- must have an excellent working knowledge of Word, Excel, Adobe, and other similar computer software programs
- able to operate basic office equipment such as a copier, phone, iPad, etc
Job Duties
- Oversees the event and/or weekend work assignments of all ticket sellers and parking cashiers
- works directly in the training and orientation of all new employees as well as providing instruction and assistance with all staff
- participates in ticket sales either at the window or on the phone and parking sales as demand necessitates
- works directly with patrons/customers to resolve ticketing problems as they may arise relative to a specific event
- assists the Ticket Office Managers and Assistant Managers in event and/or weekend activities, including submitting information to Ticketmaster, pulling tickets for event promoters and the event manager, generating daily reports, auditing all monies received, and other various tasks as needed
- supervises ticket sales for both the arena and opera house events during event time and assumes the role of Ticket Office Manager in the absence of the Manager and Assistant Manager
- responsible for the daily auditing, recording and preparation of the deposit of monies received at the Ticket Office, preparation of event statements and settlements, as well as documentation of the financial activities of the sub-contract ticketing service
- assists in other duties as assigned by the Ticket Office Manager or Assistant Manager
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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