Title Events Manager | Full-Time | PeoplesBank Arena

Hartford, CT, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $60,000.00 - $70,000.00

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) savings plan

401(k) matching

Paid Time Off

vacation days

Job Description

Oak View Group (OVG) is a global leader in premium live entertainment infrastructure and services. Founded in 2015, OVG serves a diverse portfolio of seven world-class owned venues and clients that include iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions across four continents. Their expansive platform encompasses venue development, management, hospitality, and sponsorship sales, making them a prominent force in the sports and live entertainment industry. Known for its innovative approach to venue operations and customer service, OVG continually strives to disrupt the industry positively by embracing diversity and inclusivity within its workforce. The company’s commitment to excellence and community engagement has positioned it as a destination for professionals who are passionate about creating memorable experiences for live audiences.

The Events Manager position at PeoplesBank Arena in Hartford, Connecticut, is an exciting full-time opportunity with an annual salary range of $60,000 to $70,000. The role involves overseeing every aspect of assigned events from the initial planning phases through event completion. This includes managing a wide variety of arena events such as Hartford Wolf Pack hockey games, UConn basketball games, concerts, and family shows. The Events Manager acts as a key liaison between facility clients and operational staff, ensuring coordination across departments including audio/visual, telecommunications, maintenance, security, marketing, and custodial services. Responsibilities also include preparing event layouts, communicating setup requirements, submitting service requests, resolving venue compliance issues, and maintaining effective relationships among internal teams and external partners.

This position demands dynamic leadership as the manager will serve as the facility representative at events, enforcing policies and protocols while addressing issues promptly to ensure smooth operations. The role also involves coordinating with municipal officials for security, staffing IATSE union stagehands, scheduling emergency services, and managing financial event estimations and settlements. Critical to the position is the ability to improve operational processes continuously to enhance efficiency, customer satisfaction, and seamless service delivery. The Events Manager must be prepared to work a flexible schedule that includes nights, weekends, and holidays to meet the demands of high-profile events. Being part of Oak View Group means engaging in a collaborative environment that values diversity to strengthen its people, services, and operational excellence, ultimately delivering outstanding live event experiences to diverse communities worldwide.

Job Requirements

Bachelor's degree from an accredited college or university with major coursework in event management, sports administration, public relations, marketing, business administration, or a related field
Minimum of 3-5 years of experience in direct support of events in a public assembly facility or related field
Proficient in the use of Microsoft Office
Must have computer skills in Microsoft Office applications and word processing, spreadsheets, databases, presentations, and internet software
Strong oral and written communication skills
Ability to occasionally lift heavy objects
Possession of or ability to obtain a current CPR certificate preferred
Ability to provide exceptional customer service even in stressful situations

Job Qualifications

Minimum of 3-5 years of experience in direct support of events in a public assembly facility or related field
Bachelor's degree from an accredited college or university with major coursework in event management, sports administration, public relations, marketing, business administration, or a related field
Proficient in Microsoft Office applications
AutoCAD experience preferred
Strong oral and written communication skills
Ability to occasionally lift heavy objects
Must have computer skills in word processing, spreadsheets, databases, presentations, and internet software
Possession of or ability to obtain a current CPR certificate preferred
Ability to provide exceptional customer service even in stressful situations

Job Duties

Plan, service, and manage a variety of arena events, including Hartford Wolf Pack hockey games, UConn basketball games, concerts, and family shows
Meet with facility clients to determine event needs
Provide information and direction to operations and support staff, including audio/visual, telecommunications, setup, custodial, maintenance, security, and marketing personnel
Prepare drawings, layouts, diagrams, instructions, and supporting documentation for each event and distribute them to appropriate staff
Submit service requests to schedule event staff according to client needs
Resolve setup changes and ensure compliance with fire, building, and safety codes
Serve as facility representative at events, enforce policies, identify and resolve event problems and public complaints
Establish and maintain effective working relationships with staff, contractors, and facility users
Communicate with municipal officials, police, fire, medical, event staff, and the public to ensure security and smooth event operation
Assist with building preparation for upcoming events
Complete pre-show financial estimates and post-show settlements
Guide event staff in performance and patron issue resolution
Continuously improve operations to streamline processes and enhance customer service
Execute event contracts and rental agreements
Liaise between facility users and staff
Prepare written event evaluations and cost estimates
Maintain accurate event files and records
Participate in internal and external committees
Create and distribute detailed data sheets prior to events
Assist with staffing and scheduling of IATSE union stagehand labor
Schedule EMS, fire, police, event staff, and security as needed
Coordinate with Finance/Payroll to ensure timely payment of applicable parties
Coordinate service needs with Food and Beverage department
Serve as Manager on Duty as scheduled
Work flexible hours including nights, weekends, and holidays
Perform other duties as required