Title Event Manager | Full-Time | Navy Pier Events Facility
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $60,000.00 - $75,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) savings plan
401(k) matching
Paid Time Off
Employee training programs
Job Description
Oak View Group (OVG) is a global leader in premium live entertainment infrastructure and services, specializing in venue development and comprehensive management solutions encompassing hospitality, sponsorship sales, and more. Established in 2015, OVG manages a diverse portfolio that includes seven world-class venues and provides expert services to iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions across four continents. With a strong commitment to innovation and excellence, OVG fosters environments that celebrate diversity and aim to enhance the live entertainment industry worldwide.
Navy Pier, a premier event venue located in Chicago, IL, is one of the flagship facilities managed by Oak View Group. Known as "The People's Pier," Navy Pier was originally built in 1916 as a key element of Daniel Burnham's famed urban plan for Chicago. Today, it offers more than 50 acres of spectacular lakefront spaces, featuring multipurpose event areas, parks, restaurants, attractions, retail outlets, sightseeing and dining cruise boats, as well as top-notch exposition facilities. It boasts two exhibit halls, 34 meeting rooms, and the historic Aon Grand Ballroom with breathtaking views of Lake Michigan. These versatile spaces make Navy Pier an ideal destination for a variety of events, including trade shows, conferences, business meetings, and special occasions of all sizes.
The Event Manager role at Navy Pier is a full-time, regular position offering an annual salary range from $60,000 to $75,000. This position is instrumental in managing all aspects of assigned events, from initial planning and coordination to post-event follow-up, ensuring seamless execution and superior customer satisfaction. The Event Manager serves as a professional liaison between clients, event staff, and various departments within the facility to guarantee a smooth event experience. Key responsibilities include directing facility staff, facilitating effective communication, overseeing logistical arrangements, and monitoring contractual compliance. The role demands a high level of organizational skills, a commitment to exceptional customer service, and the ability to multitask within a dynamic and fast-paced environment.
Ideal candidates will have 3-5+ years of experience in event management specifically within stadiums, arenas, convention centers, or similar public assembly venues. Advanced knowledge of event operations, crowd management, safety regulations, and facility use contracts is crucial. Strong proficiency in Microsoft Office, communication capabilities, budget preparation, and familiarity with A/V equipment and electronic systems enhance the ability to succeed in this position. The Event Manager also plays a critical role in training and supervising other event managers, further contributing to the team's overall performance and service quality.
Beyond professional qualifications, Oak View Group prides itself on its commitment to diversity, equity, and inclusion, recognizing that diverse teams drive innovation and improve service. OVG seeks candidates who share these values and are dedicated to making a meaningful impact in the sports and live entertainment sectors. The position remains open until July 10th, 2026, inviting qualified applicants to become part of a forward-thinking organization that values excellence, client satisfaction, and community engagement.
Navy Pier, a premier event venue located in Chicago, IL, is one of the flagship facilities managed by Oak View Group. Known as "The People's Pier," Navy Pier was originally built in 1916 as a key element of Daniel Burnham's famed urban plan for Chicago. Today, it offers more than 50 acres of spectacular lakefront spaces, featuring multipurpose event areas, parks, restaurants, attractions, retail outlets, sightseeing and dining cruise boats, as well as top-notch exposition facilities. It boasts two exhibit halls, 34 meeting rooms, and the historic Aon Grand Ballroom with breathtaking views of Lake Michigan. These versatile spaces make Navy Pier an ideal destination for a variety of events, including trade shows, conferences, business meetings, and special occasions of all sizes.
The Event Manager role at Navy Pier is a full-time, regular position offering an annual salary range from $60,000 to $75,000. This position is instrumental in managing all aspects of assigned events, from initial planning and coordination to post-event follow-up, ensuring seamless execution and superior customer satisfaction. The Event Manager serves as a professional liaison between clients, event staff, and various departments within the facility to guarantee a smooth event experience. Key responsibilities include directing facility staff, facilitating effective communication, overseeing logistical arrangements, and monitoring contractual compliance. The role demands a high level of organizational skills, a commitment to exceptional customer service, and the ability to multitask within a dynamic and fast-paced environment.
Ideal candidates will have 3-5+ years of experience in event management specifically within stadiums, arenas, convention centers, or similar public assembly venues. Advanced knowledge of event operations, crowd management, safety regulations, and facility use contracts is crucial. Strong proficiency in Microsoft Office, communication capabilities, budget preparation, and familiarity with A/V equipment and electronic systems enhance the ability to succeed in this position. The Event Manager also plays a critical role in training and supervising other event managers, further contributing to the team's overall performance and service quality.
Beyond professional qualifications, Oak View Group prides itself on its commitment to diversity, equity, and inclusion, recognizing that diverse teams drive innovation and improve service. OVG seeks candidates who share these values and are dedicated to making a meaningful impact in the sports and live entertainment sectors. The position remains open until July 10th, 2026, inviting qualified applicants to become part of a forward-thinking organization that values excellence, client satisfaction, and community engagement.
Job Requirements
- 3-5+ years of event management experience in a public assembly facility
- Bachelor’s degree from an accredited institution preferred
- Strong communication skills
- Computer proficiency in Microsoft Office
- Knowledge of event operations
- Ability to manage crowd control and ensure safety
- Understanding of customer service standards
- Familiarity with supervision and employee training
- Knowledge of contracts and public safety regulations
- Experience with A/V systems
- Budget management experience
- Availability to work in Chicago, IL
- Ability to work flexible hours including events
Job Qualifications
- 3-5+ years of responsible experience in event management in stadium, arena, convention center or public assembly facility
- Bachelor’s degree in facility management, hospitality management, business or related field preferred
- Strong oral and written communication skills
- Proficiency in Microsoft Office applications and internet
- Knowledge of operational characteristics of events
- Ability to identify needs of facility users
- Knowledge of crowd management and control techniques
- Understanding of customer service practices
- Knowledge of principles of supervision, scheduling, and training employees
- Familiarity with facility use contracts
- Knowledge of fire and public safety regulations
- Knowledge of A/V equipment and electronic systems in public assembly facilities
- Experience with budget preparation and control
- Familiarity with terminology used in entertainment, convention, and public assembly settings
- Experience with AutoCAD preferred but not required
Job Duties
- Direct all facility staff in delivering facility services for events and resolving event related problems
- Direct and participate in pre-event planning, reviewing event history and coordinating with event planners, suppliers, and staff
- Compile and review events and contractor charges with appropriate personnel, prepare documentation for invoice preparation and assist in collections follow-up
- Conduct post-event meetings with event planners and contractors to evaluate services provided
- Conduct tours of the facilities for potential customers, explain services and facilities available, and determine event needs
- Assist with preparing pricing estimates for prospective meetings
- Monitor and ensure compliance with contractual responsibilities of all parties
- Prepare pre-event planning documents and instructions
- Ensure compliance with all facilities and government regulations by event planners and service providers
- Provide clear, concise, and timely communication of directives to other departments
- Implement facility rules, regulations, policies, and procedures
- Maintain proper image and generate positive public relations with patrons and staff
- Work with internal service partners to provide quality service to customers
- Serve as liaison for all facility clients to ensure highest level of customer service for all external service providers
- Establish new standards of customer service by collaborating with departments
- Participate in the training and supervision of other Event Managers
- Perform other job-related duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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