Title Banquet Supervisor | Part-Time | Mass Mutual Center

Oak View Group (OVG) is a global leader in premium live entertainment infrastructure and services, renowned for managing and developing iconic venues across four continents. Established in 2015, OVG operates a collection of world-class arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions. The company is dedicated to elevating the guest experience through exceptional venue management, hospitality, and event services. Oak View Group is currently seeking a part-time Banquet Supervisor to join their team at the Mass Mutual Center in Springfield, Massachusetts. This role is instrumental in overseeing all banquet and event operations, ensuring every event is executed flawlessly with high standards of service and presentation.

The Banquet Supervisor at Mass Mutual Center is a key leadership position responsible for managing the complete banquet operations including event setup, food presentation, serving, and cleanup. The Supervisor ensures that every detail, from table settings to buffet arrangements, meets the company’s high standards of quality and guest satisfaction. They play a crucial role in maintaining seamless communication between the kitchen staff and service teams to provide a coordinated and exceptional dining experience. Additionally, banquet supervisors lead and mentor banquet staff through training programs and regular meetings designed to enhance team performance and guest interaction.

This part-time position offers an hourly wage ranging from $18.00 to $23.00, reflecting the specialized skills and experience required in the hospitality and event management industry. Beyond the hourly pay, benefits include participation in a 401(k) Savings Plan with matching contributions, accommodating long-term financial planning even in part-time roles.

The role demands vigilance in guest relations, ensuring all encounters are friendly, professional, and service-oriented. The Banquet Supervisor monitors guest feedback and swiftly addresses any concerns to uphold satisfaction levels. Supervisory responsibilities extend to overseeing the entire event lifecycle, from the coordination of requests with other departments to ensuring all catering service equipment and décor are properly maintained and stored.

Moreover, the Supervisor is involved in administrative duties such as attending weekly food and beverage meetings to discuss operational strategies and reviewing staffing schedules to optimize labor efficiency without compromising service quality. Collaborating with both the Executive Chef and Event/Sales Managers, the Banquet Supervisor ensures inventory adequacy and the accuracy of room setups. Familiarity with modern point-of-sale and timekeeping systems is essential, along with computer proficiency in email, Microsoft Excel, Word, Outlook, and Schedule+ software.

Oak View Group emphasizes diversity and inclusion within their workforce, firmly believing these values drive innovation and excellence in service. As an equal opportunity employer, OVG prioritizes creating an environment where employees from all protected classes feel valued and respected. This position remains open until September 4, 2026, offering a unique opportunity to contribute to a dynamic team at one of Springfield’s premier event venues while gaining valuable experience in a fast-paced, customer-focused industry.