Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $18.00 - $23.00
Work Schedule
Flexible
Benefits
401(k) savings plan
401(k) matching
flexible schedule
Paid Time Off
Employee Discounts
Professional Development
supportive work environment
Job Description
Oak View Group (OVG) is a global leader in premium live entertainment infrastructure and services. Established in 2015, OVG has built a strong platform that spans venue development and provides end-to-end capabilities in venue management, hospitality, and sponsorship sales. The company owns and operates seven world-class venues and also partners with iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions across four continents. OVG is dedicated to creating unforgettable experiences for guests through their innovative approach to live entertainment and venue services.
The Banquet Supervisor position at the Mass Mutual Center in Springfield, Massachusetts, offers a unique opportunity to join a dynamic, team-oriented environment within the vibrant hospitality sector. This part-time role pays an hourly wage ranging from $18.00 to $23.00 and involves overseeing all aspects of banquet or event operations. The primary focus of the Banquet Supervisor is to ensure excellence in service quality and presentation while leading, training, and coaching banquet staff. This position requires a detail-oriented professional capable of ensuring that every event runs smoothly and exceeds guest expectations.
As a Banquet Supervisor, you will coordinate and supervise the setup, food presentation, food serving, and cleanup activities of banquets and events. This includes inspecting table settings for cleanliness and proper arrangement, overseeing buffet service, and ensuring the proper handling and security of catering equipment and decor. Communication with guests and various departments is critical, as is the ability to address guest complaints and ensure satisfaction promptly. Also, you will participate in pre-event meetings and collaborate closely with kitchen staff, event managers, and the executive chef to coordinate inventories and labor needs effectively.
The role demands robust leadership skills, strong organizational abilities, and a hands-on approach to managing both staff and event logistics. You will conduct training programs and regular staff meetings to build rapport and ensure that all team members are well informed of event plans and expectations. Your efforts will directly enhance the guest experience by maintaining high standards of customer service and operational excellence. Being part of Oak View Group means embracing the company’s commitment to diversity and inclusion, fostering an environment where diverse voices are heard and valued.
This position will remain open until September 4, 2026, providing ample opportunity for the right candidate to join a recognized leader in the entertainment and hospitality industry. Oak View Group also offers part-time employees benefits including a 401(k) savings plan with matching contributions. If you have prior supervisory experience in food and beverage services, possess strong communication and computer skills, and can work a flexible schedule including evenings and weekends, the Banquet Supervisor role at Mass Mutual Center provides a rewarding and exciting career pathway.
The Banquet Supervisor position at the Mass Mutual Center in Springfield, Massachusetts, offers a unique opportunity to join a dynamic, team-oriented environment within the vibrant hospitality sector. This part-time role pays an hourly wage ranging from $18.00 to $23.00 and involves overseeing all aspects of banquet or event operations. The primary focus of the Banquet Supervisor is to ensure excellence in service quality and presentation while leading, training, and coaching banquet staff. This position requires a detail-oriented professional capable of ensuring that every event runs smoothly and exceeds guest expectations.
As a Banquet Supervisor, you will coordinate and supervise the setup, food presentation, food serving, and cleanup activities of banquets and events. This includes inspecting table settings for cleanliness and proper arrangement, overseeing buffet service, and ensuring the proper handling and security of catering equipment and decor. Communication with guests and various departments is critical, as is the ability to address guest complaints and ensure satisfaction promptly. Also, you will participate in pre-event meetings and collaborate closely with kitchen staff, event managers, and the executive chef to coordinate inventories and labor needs effectively.
The role demands robust leadership skills, strong organizational abilities, and a hands-on approach to managing both staff and event logistics. You will conduct training programs and regular staff meetings to build rapport and ensure that all team members are well informed of event plans and expectations. Your efforts will directly enhance the guest experience by maintaining high standards of customer service and operational excellence. Being part of Oak View Group means embracing the company’s commitment to diversity and inclusion, fostering an environment where diverse voices are heard and valued.
This position will remain open until September 4, 2026, providing ample opportunity for the right candidate to join a recognized leader in the entertainment and hospitality industry. Oak View Group also offers part-time employees benefits including a 401(k) savings plan with matching contributions. If you have prior supervisory experience in food and beverage services, possess strong communication and computer skills, and can work a flexible schedule including evenings and weekends, the Banquet Supervisor role at Mass Mutual Center provides a rewarding and exciting career pathway.
Job Requirements
- Associate's degree or equivalent
- 2-3 years of related experience or training
- Food service sanitation certification
- Valid Manager's ServSafe Certification
- Valid Alcohol Service Permit
- Familiarity with inventory cost control
- Basic computer proficiency
- Experience with point-of-sale and timekeeping systems
- Previous supervisory experience
- Knowledge of food and beverage operations
- Cash handling skills
- Ability to work variable schedules including evenings and weekends
- Strong communication skills
- Highly motivated
- Detail oriented
- Leadership ability
Job Qualifications
- Associate's degree or equivalent from a two-year college or technical school
- 2-3+ years of related experience and/or training, or an equivalent combination of education and experience
- Nationally recognized, advanced food service sanitation training course certification
- Valid Manager's ServSafe Certification
- Valid Alcohol Service Permit
- Familiar with inventory cost control and menu planning
- Basic computer proficiency including email, Excel, Word, Outlook, and Schedule+
- Working knowledge of point-of-sale and timekeeping systems
- Previous supervisory experience
- Knowledge of food and beverage operation and preparation
- Cash handling abilities and basic math skills including significant number manipulation
- Good verbal and written communication skills
- Highly motivated and quality-driven
- Detail-oriented yet able to excel while multi-tasking
- Able to accept responsibility and lead by example
Job Duties
- Approaches all encounters with guests and colleagues in a friendly, service-oriented manner
- Maintains constant communication with guests and on-site contact to ensure all expectations are met or exceeded
- Remains alert to complaints and/or unsatisfied guests and responds appropriately to ensure guest satisfaction
- Coordinates with other departments to arrange for the delivery of requested services
- Maintains constant contact with kitchen staff to ensure complete, effective communication between food production and food service
- Ensures all functions are set and staff is prepared and organized before required time on BEO
- Inspects table place settings, including table linen, china, glass, silverware, and condiments for correct placement and ensures that each element is clean, undamaged, and attractive
- Ensures proper setting of buffet tables and other food service tables
- Arranges for and ensures proper sequence of service for each event
- Supervises clearing and post-function cleanup and garbage removal
- Maintains clean and orderly back areas, pre-function areas, and storage areas
- Assures that all china, glassware, silverware, linen, etc. are returned to their proper location after each event
- Supervises the handling, storage, and security of all catering service equipment and decor
- Assists with staff training programs
- Conducts regular staff meetings to build rapport and ensures colleagues are well informed
- Clearly projects the visions of the department and measures progress
- Attends weekly food and beverage meetings to continuously evaluate strategies and ideas for enhancement to benefit the guest experience
- Reviews scheduling and labor needs to meet the guests' needs as well as maximize efficiency
- Work with the Executive Chef to ensure appropriate inventories are stocked, including food and beverage and non-food and beverage items used for food and beverage events
- Work with the Event/Sales Manager(s) to ensure quality and accuracy of set-ups within all catering rooms
- Become familiar with the computer systems and technology currently in use in the various food and beverage areas and administration as they relate to food and beverage, from both a hardware and software perspective
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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