Title Banquet Supervisor | Part-Time | Mass Mutual Center

Oak View Group (OVG) is a global leader in premium live entertainment infrastructure and services, specializing in venue development and comprehensive venue management. Founded in 2015, the company manages a portfolio of seven world-class venues and collaborates with an impressive array of iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions across four continents. With a commitment to excellence, OVG offers end-to-end capabilities spanning venue management, hospitality, and sponsorship sales. They foster inclusive environments that reflect the diverse communities they serve, emphasizing innovation and superior customer experience. The company prides itself on a culture of inclusivity, diversity, and equal employment opportunity, creating an environment where all employees can thrive and contribute to the company's continued success.

The Banquet Supervisor role available at the Mass Mutual Center in Springfield, Massachusetts, is a part-time position that pays an hourly rate between $18.00 to $23.00. This role is critical in ensuring the flawless execution of banquets and events hosted at the venue. The Banquet Supervisor is responsible for overseeing all aspects of banquet or event operations, from the initial set-up through to food presentation, serving, and final cleanup. This position demands acute attention to detail and a strong commitment to maintaining high standards for quality presentation and exceptional customer service.

Key responsibilities include managing banquet staff by training and coaching them to perform at their best, coordinating with other departments such as kitchen and event sales, and maintaining clear and constant communication with guests to assure satisfaction. The supervisor ensures all banquet events are prepared according to Banquet Event Orders (BEOs), and inspects table settings and buffet arrangements to uphold the venue’s standards. Attention to detail extends to proper handling and security of catering equipment and decor, as well as cleanliness and organization of storage and serving areas.

The role also involves administrative duties such as scheduling, labor cost management, and inventory control in collaboration with the Executive Chef. The Banquet Supervisor actively participates in weekly food and beverage meetings to align on strategies and enhance guest experiences. Mastery of point-of-sale and timekeeping systems, alongside proficiency with common computer software, is essential. This role requires a dynamic leader who is motivated, detail-oriented, and capable of multitasking while setting a positive example for the team.

This position not only offers competitive pay but also includes benefits such as a 401(k) Savings Plan with matching eligibility, even for part-time employees. The job posting remains open until September 4, 2026, reflecting the company’s desire to find a highly qualified and dedicated individual to join their team and contribute to the continued success of the Mass Mutual Center and Oak View Group’s broader global operations.