Job Overview
Employment Type
Full-time
Compensation
Salary
Range $75,000.00 - $95,000.00
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) savings plan
401(k) matching
Paid Time Off
vacation days
Job Description
Oak View Group (OVG) is a global leader in premium live entertainment infrastructure and services, specializing in venue development and comprehensive management solutions. Founded in 2015, OVG has rapidly established itself as a major force in the industry, operating seven world-class owned venues and partnering with iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions across four continents. The company's platform integrates venue management, hospitality, and sponsorship sales to create exceptional experiences for guests and stakeholders alike.
The Assistant General Manager position at the Ford Idaho Center in Nampa, Idaho, offers an exciting opportunity to join a dynamic team that thrives on delivering top-notch live entertainment and hospitality services. This full-time role is integral to the efficient, professional, and profitable operation of the venue's catering and concessions operations. The Assistant General Manager supports the General Manager in overseeing every aspect of venue management, ensuring compliance with all relevant state and federal labor laws, food safety regulations, and alcohol service policies. This position demands a highly organized and proactive individual capable of supervising, coaching, counseling, directing, training, and mentoring employees to meet company quality standards.
The successful candidate will exercise independent judgment and authority in employment actions such as hiring, termination, suspension, discipline, and promotion while actively managing employee relations to foster a positive, cooperative work environment. The role requires excellent attendance and the ability to work flexible hours, including nights and weekends, due to the event-driven nature of the position. Strong interpersonal skills, a professional presentation, self-direction, and decisive management capabilities are essential for success in this high-impact role.
The Assistant General Manager plays a pivotal role in the sales and financial performance of the venue by generating and analyzing reports such as forecasts, revenue analysis, labor and product cost management, and profit and loss statements. Responsibilities also include conflict resolution and labor negotiations, policy development, contract review and amendments, scheduling, and labor allocation. The role works in tandem with the General Manager to align staffing with sales data and market demands, ensuring efficient resource allocation and cost control. Maintaining and programming the point-of-sale system to track accuracy and accountability is vital for financial integrity.
This leadership position involves direct oversight and coaching of managers, continuous operation inspection, and collaboration with various departments to develop menus and marketing plans. Building and maintaining strong relationships with show managers, suppliers, vendors, and the public is crucial in projecting a positive image of the venue. The role requires a broad knowledge base, including concessions locations, equipment, safety standards, sanitation requirements, and compliance with alcohol service regulations. The Assistant General Manager is expected to uphold the highest standards of integrity, professionalism, ethics, and confidentiality while managing operations independently and effectively.
Offered at an annual salary of $75,000 to $95,000, this position includes comprehensive benefits such as health, dental, and vision insurance, 401(k) savings plan with matching contributions, and paid time off including vacation, sick days, and holidays. The Ford Idaho Center and Oak View Group emphasize inclusivity and diversity, fostering a workplace environment where people from varied backgrounds are welcomed and valued. The Assistant General Manager will have the chance to contribute to an innovative and forward-thinking company committed to excellence in live entertainment and venue operations.
The Assistant General Manager position at the Ford Idaho Center in Nampa, Idaho, offers an exciting opportunity to join a dynamic team that thrives on delivering top-notch live entertainment and hospitality services. This full-time role is integral to the efficient, professional, and profitable operation of the venue's catering and concessions operations. The Assistant General Manager supports the General Manager in overseeing every aspect of venue management, ensuring compliance with all relevant state and federal labor laws, food safety regulations, and alcohol service policies. This position demands a highly organized and proactive individual capable of supervising, coaching, counseling, directing, training, and mentoring employees to meet company quality standards.
The successful candidate will exercise independent judgment and authority in employment actions such as hiring, termination, suspension, discipline, and promotion while actively managing employee relations to foster a positive, cooperative work environment. The role requires excellent attendance and the ability to work flexible hours, including nights and weekends, due to the event-driven nature of the position. Strong interpersonal skills, a professional presentation, self-direction, and decisive management capabilities are essential for success in this high-impact role.
The Assistant General Manager plays a pivotal role in the sales and financial performance of the venue by generating and analyzing reports such as forecasts, revenue analysis, labor and product cost management, and profit and loss statements. Responsibilities also include conflict resolution and labor negotiations, policy development, contract review and amendments, scheduling, and labor allocation. The role works in tandem with the General Manager to align staffing with sales data and market demands, ensuring efficient resource allocation and cost control. Maintaining and programming the point-of-sale system to track accuracy and accountability is vital for financial integrity.
This leadership position involves direct oversight and coaching of managers, continuous operation inspection, and collaboration with various departments to develop menus and marketing plans. Building and maintaining strong relationships with show managers, suppliers, vendors, and the public is crucial in projecting a positive image of the venue. The role requires a broad knowledge base, including concessions locations, equipment, safety standards, sanitation requirements, and compliance with alcohol service regulations. The Assistant General Manager is expected to uphold the highest standards of integrity, professionalism, ethics, and confidentiality while managing operations independently and effectively.
Offered at an annual salary of $75,000 to $95,000, this position includes comprehensive benefits such as health, dental, and vision insurance, 401(k) savings plan with matching contributions, and paid time off including vacation, sick days, and holidays. The Ford Idaho Center and Oak View Group emphasize inclusivity and diversity, fostering a workplace environment where people from varied backgrounds are welcomed and valued. The Assistant General Manager will have the chance to contribute to an innovative and forward-thinking company committed to excellence in live entertainment and venue operations.
Job Requirements
- BA or BS degree with business-related major
- 3-5+ years of management experience in food or concessions
- Concessions Manager Certificate
- Advanced food service sanitation certification
- Strong communication skills
- Ability to make quick business decisions under pressure
- Proficiency with Microsoft Office and POS systems
- Ability to work in a fast-paced, team-oriented environment
- Knowledge of venue concessions locations and operations
- Valid Food Handlers certificate and Alcohol Service Permit if applicable
- Familiarity with inventory and menu planning
- Knowledge of sanitation and safety standards
- Math proficiency
- Cash handling skills
- High integrity and professionalism
- Ability to work independently
Job Qualifications
- BA or BS with a business-related major
- Accounting minor or credits preferred
- 3-5+ years of management experience in food-related or concessions industry
- Concessions Manager Certificate from the National Association of Concessionaires
- Nationally recognized advanced food service sanitation training certification
- Ability to communicate professionally with employees, management, and guests
- Ability to make sound business and operations decisions under pressure
- Proficient in Microsoft Office, POS, and timekeeping systems
- Ability to work in a fast-paced, event-driven team environment
- Knowledge of concessions locations, equipment, evacuation, and facility access
- Valid Food Handlers certificate and Alcohol Service Permit if required
- Familiarity with inventory cost control and menu planning
- Thorough knowledge of sanitation, food preparation, alcohol service, and safety standards
- Ability to perform complex math calculations
- Ability to handle cash accurately and responsibly
- High standards of integrity, professionalism, ethics, and confidentiality
- Ability to work independently with little supervision
Job Duties
- Assist in the overall effective management of the catering and concessions operations
- Ensure total compliance with all alcohol service policies
- Monitor alcohol service throughout events to ensure 100% compliance
- Report any alcohol service or compliance issues to management immediately
- Manage catered and concessions events from set-up to tear-down including communication with staff and guests
- Ensure legal, efficient, professional, and profitable operation of the venue
- Generate and review financial reports including projections, forecasting, and P&L statements
- Resolve conflicts and participate in labor negotiations when applicable
- Author, review, and amend policies and contracts as directed
- Oversee scheduling and labor allocation
- Analyze sales to anticipate staffing needs and market demographics
- Evaluate sales and purchasing data to identify purchasing patterns and cost of goods
- Program and maintain POS system to ensure accurate financial reporting
- Direct and assist managers in preparing and attaining future goals
- Inspect operations to ensure quality standards are maintained
- Prepare and submit required reports accurately and on time
- Develop an effective management team with clear direction and support
- Assist in evaluating managers' performance and recommend improvements
- Review and assist in menu and marketing plan development
- Establish and maintain relationships with show managers, suppliers, vendors, and the public
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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