Job Overview
Employment Type
Full-time
Compensation
Salary
Range $75,000.00 - $95,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) savings plan
401(k) matching
Paid Time Off
Job Description
Oak View Group (OVG) is a global leader in premium live entertainment infrastructure and services, widely recognized for its expertise in venue development, management, hospitality, and sponsorship sales. Established in 2015, OVG boasts a diverse portfolio that includes seven world-class owned venues alongside an extensive client roster encompassing some of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions across four continents. Known for pushing the boundaries of live entertainment infrastructure, Oak View Group strives to provide exceptional experiences for audiences, clients, and partners by integrating innovative technology, operational excellence, and superior customer service.
At the Ford Idaho Center located in Nampa, Idaho, Oak View Group is seeking a full-time Assistant General Manager who will play a pivotal role in supporting the General Manager with the efficient, professional, and profitable operation of this premier venue. This position is vital to the success of the food and beverage operations, focusing on catering and concessions management while ensuring compliance with all relevant laws and regulations including those related to labor, sanitation, food safety, and alcohol service.
The Assistant General Manager will be entrusted with overseeing managerial staff, full-time employees, and part-time hourly workers, actively supervising, coaching, counseling, directing, and mentoring them to meet and exceed company quality standards. This role requires a proactive leader who is empowered to make employment decisions such as hiring, termination, suspension, discipline, and promotion independently, facilitating a positive and compliant work environment. The role demands dedication to maintaining excellent attendance and availability to work a variable event-driven schedule, often including evenings and weekends.
The ideal candidate will demonstrate strong leadership capabilities, outstanding interpersonal skills, and the ability to operate effectively in a fast-paced, dynamic setting. Responsibilities include managing financial aspects such as revenue forecasts, cost control, profit-and-loss analysis, and labor allocation while ensuring total compliance with alcohol service policies throughout events. The Assistant General Manager will collaborate closely with the General Manager to analyze sales data, project staffing needs, optimize point-of-sale systems, and contribute to menu development and marketing plans.
This position offers an annual salary range from $75,000 to $95,000 and includes a comprehensive benefits package with health, dental, and vision insurance, a 401(k) savings plan with matching contributions, and paid time off including vacation days, sick leave, and paid holidays. The Assistant General Manager has the opportunity to advance their career within a globally recognized organization committed to diversity, inclusivity, and operational excellence. Oak View Group encourages applicants from all backgrounds, emphasizing the value of a diverse workforce in driving innovation and service quality.
In this crucial role, you will be an integral part of a dedicated team focused on delivering outstanding entertainment experiences while ensuring operational efficiency and employee satisfaction. Join Oak View Group at the Ford Idaho Center and contribute to shaping the future of live entertainment management in a supportive and engaging environment.
At the Ford Idaho Center located in Nampa, Idaho, Oak View Group is seeking a full-time Assistant General Manager who will play a pivotal role in supporting the General Manager with the efficient, professional, and profitable operation of this premier venue. This position is vital to the success of the food and beverage operations, focusing on catering and concessions management while ensuring compliance with all relevant laws and regulations including those related to labor, sanitation, food safety, and alcohol service.
The Assistant General Manager will be entrusted with overseeing managerial staff, full-time employees, and part-time hourly workers, actively supervising, coaching, counseling, directing, and mentoring them to meet and exceed company quality standards. This role requires a proactive leader who is empowered to make employment decisions such as hiring, termination, suspension, discipline, and promotion independently, facilitating a positive and compliant work environment. The role demands dedication to maintaining excellent attendance and availability to work a variable event-driven schedule, often including evenings and weekends.
The ideal candidate will demonstrate strong leadership capabilities, outstanding interpersonal skills, and the ability to operate effectively in a fast-paced, dynamic setting. Responsibilities include managing financial aspects such as revenue forecasts, cost control, profit-and-loss analysis, and labor allocation while ensuring total compliance with alcohol service policies throughout events. The Assistant General Manager will collaborate closely with the General Manager to analyze sales data, project staffing needs, optimize point-of-sale systems, and contribute to menu development and marketing plans.
This position offers an annual salary range from $75,000 to $95,000 and includes a comprehensive benefits package with health, dental, and vision insurance, a 401(k) savings plan with matching contributions, and paid time off including vacation days, sick leave, and paid holidays. The Assistant General Manager has the opportunity to advance their career within a globally recognized organization committed to diversity, inclusivity, and operational excellence. Oak View Group encourages applicants from all backgrounds, emphasizing the value of a diverse workforce in driving innovation and service quality.
In this crucial role, you will be an integral part of a dedicated team focused on delivering outstanding entertainment experiences while ensuring operational efficiency and employee satisfaction. Join Oak View Group at the Ford Idaho Center and contribute to shaping the future of live entertainment management in a supportive and engaging environment.
Job Requirements
- BA or BS degree in business or related field preferred
- 3-5+ years of management experience in food service or concessions industry
- Concessions Manager Certificate
- Nationally recognized advanced food service sanitation certification
- Valid Food Handlers certificate
- Valid Alcohol Service Permit if required by venue location
- Strong communication skills
- Ability to make decisions under pressure
- Proficiency with Microsoft Office, POS, and timekeeping systems
- Ability to work in a fast-paced, event-driven environment
- Knowledge of concessions operations and locations
- Familiarity with inventory control and menu planning
- Strong math skills
- Cash handling experience
- High level of professionalism and ethics
- Ability to work independently
Job Qualifications
- BA or BS with a business-related major
- accounting minor or credits preferred
- 3-5+ years of management experience in the food-related or concessions industry
- Concessions Manager Certificate from the National Association of Concessionaires
- Nationally recognized, advanced food service sanitation training course certification
- Ability to communicate with employees, co-workers, volunteers, management staff, and guests in a clear, professional, and courteous manner that fosters a positive, enthusiastic, and cooperative work environment
- Ability to make sound business/operations decisions quickly and under pressure
- Solid working knowledge of computer applications: Microsoft Office, POS systems, and timekeeping systems
- Ability to work well in a team-oriented, fast-paced, event-driven environment
- Possess a thorough working knowledge of all existing concessions and premium services locations: geographical location, equipment, evacuation procedures, adjacent employee and guest areas, and facility access
- Possess a valid Food Handlers certificate and Alcohol Service Permit if required by state or local government
- Valid Alcohol Service Permit if required by the state and/or county of the venue
- Familiar with inventory cost control and menu planning
- Possess thorough working knowledge of all applicable sanitation requirements, food preparation guidelines, alcohol service policies, safety standards, etc. pertaining to Oak View Group and venue concession and premium services operations
- Ability to calculate basic and complex math functions (addition, subtraction, multiplication, division, percentages)
- Ability to handle cash accurately and responsibly
- Ability to consistently adhere to the highest standards of integrity, professionalism, ethics, and confidentiality
- Ability to work independently with little direction
Job Duties
- Assists in the overall effective management of the catering and concessions operations
- Ensures total compliance with all alcohol service policies
- Monitors alcohol service throughout the event to ensure 100% compliance with alcohol service policies
- Reports any alcohol service or compliance issues to management immediately
- Assist in the management of catered and concessions events from set-up to tear-down, including handling all communication with hourly staff, culinary staff & guests
- Ensure legal, efficient, professional, and profitable operation of the venue
- Generate and review financial reports, including projections, forecasting, revenue analysis, disbursements, capital investments, labor and product costs, wage and salary control, and P&L financial statements
- Conflict resolution
- last-resort mediation
- arbitration and labor negotiations, when applicable
- Author, review, and amend policies & procedures, as requested by the General Manager
- Author and amend contracts
- authorize terms as directed by the General Manager
- Oversee scheduling and labor allocation
- Work in tandem with the General Manager to analyze sales in relation to anticipating staffing needs and target market demographics and determine and project the point-of-sale-to-guest ratio
- Evaluate recent historical sales and purchasing data for the purpose of identifying purchasing patterns and the accurate cost of goods
- Program and maintain the point of sale system to ensure accurate financial reporting, tracking of accountability, and commodity levels by location
- Directs and assists managers in preparing and attaining future goals
- Provides each manager with the proper direction and follows up on all assignments
- Inspects the operation regularly to ensure that the established quality standards are maintained
- Prepares required reports accurately and submits them on time, following up with department heads to ensure that their reporting is completed within the same guidelines
- Develops an effective management team
- Gives the managers clear direction and provides the necessary assistance for them to perform their work
- Assists the General Manager in evaluating each manager's performance and makes recommendations for their improvement
- Reviews and assists in the development of menus and marketing plans with the appropriate department heads
- Establishes and maintains personal relationships with show managers, suppliers, vendors, and the public that projects the venue in a positive light
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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