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Job Overview
Compensation
Hourly
Range $22.50 - $27.25
Work Schedule
Flexible
On-call
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
flexible schedule
Client site travel reimbursement
Job Description
We are a dynamic IT services company committed to delivering world-class technology solutions and support to a diverse range of clients. Our organization prides itself on fostering a positive and collaborative work environment where each team member is empowered to grow professionally and contribute meaningfully. Specializing in both network and system administration, we focus on blending these critical IT disciplines to provide comprehensive client support. Our team is dedicated to ensuring all technical issues are resolved efficiently, maintaining high standards of customer service, and aligning with best practices in technology management.
The role we are offering is ideal for IT ... Show More
The role we are offering is ideal for IT ... Show More
Job Requirements
- Be positive and provide fantastic customer service
- Have personal accountability
- Accept direction and constructive criticism positively
- Communicate effectively via phone, email, and ticketing system
- Document IT environments and resolutions properly
- Collaborate effectively with team members
- Pay close attention to detail and follow processes
- Design and execute complex projects timely
- Meet Service Level Agreement targets
- Provide after-hours support on rotation
- Travel locally for onsite IT service
- Learn and follow company’s service methods
- Maintain flexibility and a creative, positive mindset
Job Qualifications
- At least 5 years of hands-on experience managing business-class network infrastructure
- Possession of one or more technical certifications
- Remote experience managing and troubleshooting Microsoft server OS
- Proficient with Entra and Active Directory administration and Group Policy management
- Proficient with PowerShell scripting
- Experienced in LAN/WAN network connectivity troubleshooting
- Skilled in managing and configuring Hyper V
- Knowledgeable in configuring and troubleshooting Fortinet firewalls
- Experienced with network switching and VLANs
- Familiar with backup and disaster recovery solutions using Datto
- Experienced with Datto RMM and other remote management tools
- Strong communication skills
- Excellent customer service
- Dedicated to documentation, standards, and processes
- Reliant on checklists for task management
Job Duties
- Provide fantastic customer service to clients and staff
- Strive for personal accountability
- Take direction and constructive criticism positively
- Communicate effectively via phone, email, and service ticketing system
- Document time, IT environments, applications, and resolution steps
- Collaborate with team members to resolve issues and escalate when needed
- Pay attention to detail and complete tasks per defined process
- Design, scope, plan, and execute complex technology projects
- Ensure all Service Level Agreement targets are met
- Provide after-hours customer support on rotation
- Travel to client sites for onsite IT service as assigned
- Learn and apply company service delivery methods
- Maintain flexibility and creativity
- Foster a positive and fun work attitude
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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