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Ticket/Gate Agent (Customer Service Agent) - ORD

Job Overview

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Compensation

Type:
Hourly
Rate:
Range $16.00 - $22.00
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Benefits

competitive salary
Health Insurance
Dental Insurance
retirement savings plan
Paid Time Off
Employee travel privileges
Career development opportunities

Job Description

Delta Air Lines, a leader in the global aviation industry, is renowned for its commitment to customer service and operational excellence. As one of the largest airlines in the world, Delta prides itself on connecting people, cultures, and communities through its extensive flight network. The company’s mission centers around delivering safe, reliable, and seamless travel experiences while embracing innovation and sustainability. With a workforce dedicated to fostering inclusivity and growth, Delta Air Lines offers a dynamic and supportive environment for individuals pursuing careers in aviation and customer service.

Within this esteemed organization, the role of a Ticket/Gate Agen... Show More

Job Requirements

  • must comply with internal mobility and residency policies
  • be in good standing with performance and tenure requirements
  • ability to work 20 to 40 hours per week depending on seniority
  • flexibility to work varying shifts based on operational needs
  • legally authorized to work in the country
  • pass required background checks and screenings

Job Qualifications

  • high school diploma or equivalent
  • excellent communication skills
  • ability to work flexible shifts including early mornings and overnights
  • customer service experience preferred
  • ability to lift up to 70 pounds
  • basic computer proficiency
  • ability to assist diverse customer needs with patience and professionalism

Job Duties

  • owning the check-in process
  • managing the boarding process
  • overseeing seat availability
  • making gate announcements
  • ensuring customers have accurate travel documentation
  • tagging and lifting baggage up to 70 pounds
  • operating loading bridges
  • opening, closing, and securing aircraft doors
  • escorting unaccompanied minors and disabled passengers throughout the airport

Job Location

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