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Ticket Services Coordinator
Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $20.00 - $21.50
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Paid vacation
Paid sick leave
401k plan
paid parking
Complimentary tickets
Job Description
The Wallis Annenberg Center for the Performing Arts is a celebrated cultural institution deeply rooted in the vibrant Beverly Hills community. Operated as a public-private partnership with the City of Beverly Hills, The Wallis has established itself as a premier venue for performing arts, education, and civic engagement, serving as a crucial hub where diverse audiences come together to experience world-class theater, music, and dance. This state-of-the-art facility occupies an impressive 70,000 square feet, blending classic architectural beauty with modern amenities, and has received six architectural awards for its design. The Wallis incorporates the historically significant 1933 Beverly Hills Post... Show More
Job Requirements
- Minimum two years of box office, customer service or Tessitura experience
- Superior interpersonal skills and effective communication ability
- Ability to work calmly under tight deadlines and high-pressure situations
- Must be able to work collaboratively in a team environment
- Strong written and verbal communication skills
- Excellent computer skills with Microsoft Office and Google suite
- Availability to work nights, weekends and holidays as required
Job Qualifications
- Post-secondary education diploma or certificate or major course work related to theater arts or similar field preferred
- Minimum two years of box office, customer service or Tessitura experience required
- Superior interpersonal and communication skills
- Ability to work effectively with diverse staff and clientele
- Proven ability to work calmly under pressure and meet deadlines
- Strong written and verbal communication skills
- Excellent computer proficiency including Microsoft Office, Excel, Google Docs, Forms and Apps
- Experience in collaborative work environments
Job Duties
- Function as the front- and back-line coordinator assisting Ticket Services Associate staff with issues and troubleshooting
- Coordinate daily and pre-performance sales station setup including will-call and ticket printing
- Post, maintain, add or release ticket inventory and seat holds for vendors and staff
- Interface with managers to ensure data and reporting consistency and produce group sales invoicing
- Assist patrons with purchasing tickets and multi-buy packages
- Manage Tessitura ticketing system to maintain data integrity through updates and corrections
- Coordinate marketing mailing campaigns
- Maintain supplies and order materials as needed
- Conduct research on customer service issues and participate in department initiatives
- Answer, screen and direct calls on multi-line phone system
- Perform clerical duties including filing, photocopying, faxing, emailing and mailing
- Work as a team with marketing and event staff on performances and special events
- Assist in implementation of patron surveys and marketing initiatives
- Facilitate ticket services staff with front-line responsibilities
- Serve as event MOD in rotation providing direction and resolving issues
- Assist General Manager with show settlements, check requests and administrative tasks
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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