Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible schedule
Career development opportunities
Job Description
Sacramento Republic FC is a professional soccer club based in Sacramento, California, competing in the USL Championship. The club has established itself as a cornerstone of the local community, driven by a mission to unify fans, players, and the greater Sacramento area under a shared passion for soccer. Known for its competitive spirit and dedication to fan engagement, Sacramento Republic FC offers an energetic and inclusive environment that thrives on enthusiasm, teamwork, and a winning mentality. The club operates a comprehensive ticketing department dedicated to providing exceptional service and seamless experiences to all fans and partners attending matches and special events.
As part of the Ticketing Department, the full-time Ticket Operations Coordinator role plays a pivotal role in supporting the ongoing execution of ticket operations for Sacramento Republic FC. This position involves a wide range of responsibilities including acting as the primary box office resolution specialist during game days, managing ticket systems, and assisting various operational functions within the Ticket Sales & Service department. The role focuses on coordinating event builds, managing ticket inventory, facilitating internal communications across departments, and supervising box office and ticket scanning activities at all ticketed events.
The ideal candidate for this position is highly organized, detail-oriented, and capable of thriving in a fast-paced, dynamic sports environment. With a passion for delivering superior customer service, the Ticket Operations Coordinator works closely with fans, season ticket holders, club partners, and internal teams to ensure smooth ticketing processes and an exceptional match day experience.
In addition to providing direct customer support, the coordinator supports the club's ticketing strategy by processing various ticket orders, facilitating payment plans, and managing account compliance in collaboration with the Finance department. The coordinator also plays a critical role in maintaining CRM data integrity, documenting contracts and ticket account information, and developing promotional campaigns and pricing within the club's ticketing platform (Unify).
Furthermore, this role requires strong interpersonal skills for relationship building with SeatGeek client support and internal collaboration with departments such as Ticket Service and Finance. The coordinator assists with the organization of club events beyond match days, including season ticket member functions and third-party events, creating and refining online sales processes for ticket products. Working closely under Ticket Operations leadership, the Ticket Operations Coordinator contributes to the overall department goals and supports additional tasks as assigned.
This comprehensive role demands flexibility, professionalism under pressure, and a proactive, service-oriented mindset. Candidates must be able to work flexible hours, including evenings, weekends, and holidays, reflecting the nature of professional sports event schedules. Sacramento Republic FC values a team-first approach, emphasizing core values such as Indomitable Spirit, Unified Community, and Winning Mentality. The Ticket Operations Coordinator is essential in upholding these values while ensuring excellent service and operational excellence for all ticket-related endeavors.
As part of the Ticketing Department, the full-time Ticket Operations Coordinator role plays a pivotal role in supporting the ongoing execution of ticket operations for Sacramento Republic FC. This position involves a wide range of responsibilities including acting as the primary box office resolution specialist during game days, managing ticket systems, and assisting various operational functions within the Ticket Sales & Service department. The role focuses on coordinating event builds, managing ticket inventory, facilitating internal communications across departments, and supervising box office and ticket scanning activities at all ticketed events.
The ideal candidate for this position is highly organized, detail-oriented, and capable of thriving in a fast-paced, dynamic sports environment. With a passion for delivering superior customer service, the Ticket Operations Coordinator works closely with fans, season ticket holders, club partners, and internal teams to ensure smooth ticketing processes and an exceptional match day experience.
In addition to providing direct customer support, the coordinator supports the club's ticketing strategy by processing various ticket orders, facilitating payment plans, and managing account compliance in collaboration with the Finance department. The coordinator also plays a critical role in maintaining CRM data integrity, documenting contracts and ticket account information, and developing promotional campaigns and pricing within the club's ticketing platform (Unify).
Furthermore, this role requires strong interpersonal skills for relationship building with SeatGeek client support and internal collaboration with departments such as Ticket Service and Finance. The coordinator assists with the organization of club events beyond match days, including season ticket member functions and third-party events, creating and refining online sales processes for ticket products. Working closely under Ticket Operations leadership, the Ticket Operations Coordinator contributes to the overall department goals and supports additional tasks as assigned.
This comprehensive role demands flexibility, professionalism under pressure, and a proactive, service-oriented mindset. Candidates must be able to work flexible hours, including evenings, weekends, and holidays, reflecting the nature of professional sports event schedules. Sacramento Republic FC values a team-first approach, emphasizing core values such as Indomitable Spirit, Unified Community, and Winning Mentality. The Ticket Operations Coordinator is essential in upholding these values while ensuring excellent service and operational excellence for all ticket-related endeavors.
Job Requirements
- Embody the club’s core values: indomitable spirit, unified community, and winning mentality
- Bachelor’s degree in business, sports management, marketing or related field
- 1-2 years of related work experience
- Previous ticketing background
- Ability to stay calm, professional and exercise excellent decision-making skills in high-stress situations
- Great attention to detail and time management skills
- Self-starter with the ability to work both independently and collaboratively
- Strong service-oriented mentality and exceptional interpersonal skills
- Demonstrated excellent written and verbal communication skills including public, employee, and vendor communications
- Ultimate team player willing to assist with any task to accomplish departmental goals
- Ability to work flexible hours including evenings, weekends and holidays
Job Qualifications
- Bachelor’s degree in business, sports management, marketing or related field
- 1-2 years of related work experience
- Ticketing background
- Experience with Microsoft Office including Excel, Word, Outlook, PowerPoint
- Familiarity with SeatGeek/Unify and other related ticketing platforms
- Knowledge of HubSpot CRM software
- Bilingual Spanish skills (preferred)
- Excellent written and verbal communication skills
- Strong service-oriented mentality and exceptional interpersonal skills
- Ability to work both independently and collaboratively
- Attention to detail and time management skills
Job Duties
- Assist with the order processing efforts associated with orders for season, team, employee, partner, community, group, and single game ticket sales
- Provide exceptional customer service to all ticket inquiries
- Provide game-day support in the area of ticket resolution and customer service
- Game-day responsibilities include Box Office and Ticket Scanning supervision, staff scheduling, and set-up/reconciliation
- Act as a higher point of contact for all elevated customer service occurrences on match day
- Build, maintain and develop a positive working relationship with all SeatGeek Client Support Staff
- Facilitate payment plans, and work closely with the Ticket Services and Finance departments to ensure account compliance
- Assist in CRM management for all ticket department needs including contract documentation, terms and conditions, and ticket account information
- Assist with the building of events, plans, price types, promo codes, group links, and other Unify programming needs
- Coordinate with internal departments within the organization on all Ticket Operations needs during the season
- Work heavily with Ticket Service Department with season ticket holder account requests
- Assist in the execution of Club events including but not limited to games, Season Ticket Member functions, third party events
- Assist in the creation of all online sales processes including but not limited to single game, group, and season ticket sales
- Perform other duties assigned by the Manager of Ticket Operations or other Ticketing Leadership
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
