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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible schedule
Career development opportunities
Job Description
Sacramento Republic FC is a professional soccer club based in Sacramento, California, competing in the USL Championship. The club has established itself as a cornerstone of the local community, driven by a mission to unify fans, players, and the greater Sacramento area under a shared passion for soccer. Known for its competitive spirit and dedication to fan engagement, Sacramento Republic FC offers an energetic and inclusive environment that thrives on enthusiasm, teamwork, and a winning mentality. The club operates a comprehensive ticketing department dedicated to providing exceptional service and seamless experiences to all fans and partners attending matches and special... Show More
Job Requirements
- Embody the club’s core values: indomitable spirit, unified community, and winning mentality
- Bachelor’s degree in business, sports management, marketing or related field
- 1-2 years of related work experience
- Previous ticketing background
- Ability to stay calm, professional and exercise excellent decision-making skills in high-stress situations
- Great attention to detail and time management skills
- Self-starter with the ability to work both independently and collaboratively
- Strong service-oriented mentality and exceptional interpersonal skills
- Demonstrated excellent written and verbal communication skills including public, employee, and vendor communications
- Ultimate team player willing to assist with any task to accomplish departmental goals
- Ability to work flexible hours including evenings, weekends and holidays
Job Qualifications
- Bachelor’s degree in business, sports management, marketing or related field
- 1-2 years of related work experience
- Ticketing background
- Experience with Microsoft Office including Excel, Word, Outlook, PowerPoint
- Familiarity with SeatGeek/Unify and other related ticketing platforms
- Knowledge of HubSpot CRM software
- Bilingual Spanish skills (preferred)
- Excellent written and verbal communication skills
- Strong service-oriented mentality and exceptional interpersonal skills
- Ability to work both independently and collaboratively
- Attention to detail and time management skills
Job Duties
- Assist with the order processing efforts associated with orders for season, team, employee, partner, community, group, and single game ticket sales
- Provide exceptional customer service to all ticket inquiries
- Provide game-day support in the area of ticket resolution and customer service
- Game-day responsibilities include Box Office and Ticket Scanning supervision, staff scheduling, and set-up/reconciliation
- Act as a higher point of contact for all elevated customer service occurrences on match day
- Build, maintain and develop a positive working relationship with all SeatGeek Client Support Staff
- Facilitate payment plans, and work closely with the Ticket Services and Finance departments to ensure account compliance
- Assist in CRM management for all ticket department needs including contract documentation, terms and conditions, and ticket account information
- Assist with the building of events, plans, price types, promo codes, group links, and other Unify programming needs
- Coordinate with internal departments within the organization on all Ticket Operations needs during the season
- Work heavily with Ticket Service Department with season ticket holder account requests
- Assist in the execution of Club events including but not limited to games, Season Ticket Member functions, third party events
- Assist in the creation of all online sales processes including but not limited to single game, group, and season ticket sales
- Perform other duties assigned by the Manager of Ticket Operations or other Ticketing Leadership
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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