Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Exact $18.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
401(k) savings plan
401(k) matching
Job Description
Oak View Group (OVG) is a distinguished global leader in the live entertainment infrastructure and services sector, renowned for its excellence in venue development, management, hospitality, and sponsorship sales. Since its founding in 2015, OVG has cultivated a diverse platform that spans several continents, offering world-class entertainment experiences through its ownership and management of seven premier venues. The company's influence extends to iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions worldwide, establishing OVG as a dominant force in the premium live entertainment industry.
Anchoring the perception and experience of the Central Bank Center and Rupp Arena in Lexington’s vibrant downtown, OVG emphasizes creating memorable patron experiences with its friendly staff, excellent sight lines, ample parking, and convenient access. The team at OVG continuously measures itself against the highest global standards, striving to transform every event into a sensational rather than a merely satisfactory experience. Each year, hundreds of thousands of local, state, and international visitors engage with these venues to enjoy a diverse range of high-profile concerts, shows, sporting events, and community gatherings.
The Ticket Office Supervisor role at OVG is an integral part of this live entertainment ecosystem. This position, offering an hourly wage of $18.00, is a part-time role that provides key benefits such as a 401(k) savings plan with matching. The Ticket Office Supervisor holds primary responsibility for managing event day operations, ensuring seamless coordination and execution of ticket sales and resolution activities. This role supervises ticket sellers and parking cashiers, assigning and overseeing their job duties and specific tasks during events. Supervisory responsibilities include training and orienting new employees, supporting ongoing staff instruction, and resolving ticketing issues directly with patrons as needed.
In addition to day-to-day management, the Ticket Office Supervisor plays a supportive role alongside Ticket Office Managers and Assistant Managers during events and weekends. Key operational duties include submitting event information to Ticketmaster, managing ticket distribution for promoters and event managers, generating daily sales reports, auditing revenue, and preparing deposits and event settlements. This person also acts as the Ticket Office Manager in their absence, maintaining high standards of financial accountability and operational efficiency throughout the ticket office.
This role is vital to ensuring that the Central Bank Center and Rupp Arena continue to deliver unmatched entertainment experiences, backed by attentive service and expert management. Candidates who excel in this position will demonstrate strong leadership, excellent communication, problem-solving skills, and the ability to effectively manage multiple tasks under pressure. Proficiency with office software, including Word, Excel, and Adobe, and familiarity with basic office equipment are essential. Flexibility in working hours, including availability on nights, weekends, and holidays, is a necessary requirement for this rotating-shift role.
Overall, the Ticket Office Supervisor at Oak View Group offers the opportunity to join a globally recognized leader dedicated to diversity, inclusivity, and innovation in the sports and live entertainment industry. The role is a critical component in ensuring the continued success and excellence of OVG venues on a local and international scale.
Anchoring the perception and experience of the Central Bank Center and Rupp Arena in Lexington’s vibrant downtown, OVG emphasizes creating memorable patron experiences with its friendly staff, excellent sight lines, ample parking, and convenient access. The team at OVG continuously measures itself against the highest global standards, striving to transform every event into a sensational rather than a merely satisfactory experience. Each year, hundreds of thousands of local, state, and international visitors engage with these venues to enjoy a diverse range of high-profile concerts, shows, sporting events, and community gatherings.
The Ticket Office Supervisor role at OVG is an integral part of this live entertainment ecosystem. This position, offering an hourly wage of $18.00, is a part-time role that provides key benefits such as a 401(k) savings plan with matching. The Ticket Office Supervisor holds primary responsibility for managing event day operations, ensuring seamless coordination and execution of ticket sales and resolution activities. This role supervises ticket sellers and parking cashiers, assigning and overseeing their job duties and specific tasks during events. Supervisory responsibilities include training and orienting new employees, supporting ongoing staff instruction, and resolving ticketing issues directly with patrons as needed.
In addition to day-to-day management, the Ticket Office Supervisor plays a supportive role alongside Ticket Office Managers and Assistant Managers during events and weekends. Key operational duties include submitting event information to Ticketmaster, managing ticket distribution for promoters and event managers, generating daily sales reports, auditing revenue, and preparing deposits and event settlements. This person also acts as the Ticket Office Manager in their absence, maintaining high standards of financial accountability and operational efficiency throughout the ticket office.
This role is vital to ensuring that the Central Bank Center and Rupp Arena continue to deliver unmatched entertainment experiences, backed by attentive service and expert management. Candidates who excel in this position will demonstrate strong leadership, excellent communication, problem-solving skills, and the ability to effectively manage multiple tasks under pressure. Proficiency with office software, including Word, Excel, and Adobe, and familiarity with basic office equipment are essential. Flexibility in working hours, including availability on nights, weekends, and holidays, is a necessary requirement for this rotating-shift role.
Overall, the Ticket Office Supervisor at Oak View Group offers the opportunity to join a globally recognized leader dedicated to diversity, inclusivity, and innovation in the sports and live entertainment industry. The role is a critical component in ensuring the continued success and excellence of OVG venues on a local and international scale.
Job Requirements
- 2+ years in a customer service-oriented job
- minimum of 1 year in a supervisory position supervising 5 or more people
- relevant education can substitute for experience
- be able to demonstrate the ability to plan, lay out, and assign work to employees in order to accomplish multiple tasks in a timely and cost-effective manner
- communicate effectively both orally and in writing
- must have strong interpersonal and problem-solving skills
- demonstrate the ability to work well under stress and exercise good judgment, diplomacy, courtesy, and tact under all circumstances
- must be willing to work flexible hours to include nights, weekends, and holidays when required
- must have an excellent working knowledge of Word, Excel, Adobe, and other similar computer software programs
- able to operate basic office equipment such as a copier, phone, ipad
Job Qualifications
- 2+ years in a customer service-oriented job
- minimum of 1 year in a supervisory position supervising 5 or more people
- relevant education can substitute for experience
- ability to plan, lay out, and assign work to employees
- effective oral and written communication skills
- strong interpersonal and problem-solving skills
- ability to work well under stress
- good judgment, diplomacy, courtesy, and tact
- excellent working knowledge of Word, Excel, Adobe, and other similar software
- ability to operate basic office equipment such as a copier, phone, ipad
Job Duties
- Oversees the event and/or weekend work assignments of all ticket sellers and parking cashiers
- Works directly in the training and orientation of all new employees as well as providing instruction and assistance with all staff
- Participates in ticket sales either at the window or on the phone and parking sales as demand necessitates
- Work directly with patrons / customers to resolve ticketing problems as they may arise relative to a specific event
- Assist the Ticket Office Managers and Assistant Managers in event and/or weekend activities, including submitting information to Ticketmaster, pulling tickets for event promoters and the event manager, generating daily reports, auditing all monies received, and other various tasks as needed
- Supervises ticket sales for both the arena and opera house events during event time and assumes the role of Ticket Office Manager in the absence of the Manager and Assistant Manager
- Responsible for the daily auditing, recording and preparation of the deposit of monies received at the Ticket Office, preparation of event statements and settlements
- as well as documentation of the financial activities of the sub-contract ticketing service
- Assist in other duties as assigned by the Ticket Office Manager or Assistant Manager
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
