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Job Overview
Employment Type
Full-time
Hourly
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Paid holidays
Training and Development
Job Description
The D Casino & Hotel is a premier entertainment and hospitality destination known for its vibrant atmosphere and exceptional guest services. Located in a prime location, it attracts a diverse clientele seeking both leisure and business experiences. This establishment combines the excitement of a casino with the comfort and luxury of a full-service hotel, offering unique amenities that cater to a wide range of guests. The D Casino & Hotel prides itself on maintaining high service standards and creating memorable experiences that encourage guest loyalty and satisfaction. With a strong commitment to quality, the company continually invests in its staff... Show More
Job Requirements
- A bachelor's degree or at least one year of professional experience in hospitality
- Bachelor's degree in hospitality preferred
- 2 years front desk experience
Job Qualifications
- Ability to communicate effectively with guests, team members and management in both written and verbal form
- Have basic math skills and be computer literate
- Understand and comply with all company, departmental and Gaming Control Board rules and regulations, policies and procedures
- Must have basic knowledge of Microsoft Office, Outlook and Internet
- Must be able to work any day of the week and any shift to include weekends and holidays
- Must be able to establish and maintain effective working relationship with team members and guests
- Must be at least 21 years of age
Job Duties
- Responsible for practicing, supporting and promoting the company service standards at all times
- Ability to communicate with a diverse and demanding clientele as well as across multiple operational departments
- Assisting agents in creating accurate reservations and checking guests in and out
- High level of attention to detail, urgency and accommodation
- Operate terminal and perform machine maintenance, including but not limited to issuing keys and keeping the area free of all debris
- Answers to all guests using their name, answering questions in a manner that reflects an understanding of the department and property in general
- Identifying guests with special needs to ensure the protection of the company assets and best guest service possible
- Observe and report unusual or suspicious behavior
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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