Job Overview
Employment Type
Full-time
Hourly
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Paid holidays
Training and Development
Job Description
The D Casino & Hotel is a premier entertainment and hospitality destination known for its vibrant atmosphere and exceptional guest services. Located in a prime location, it attracts a diverse clientele seeking both leisure and business experiences. This establishment combines the excitement of a casino with the comfort and luxury of a full-service hotel, offering unique amenities that cater to a wide range of guests. The D Casino & Hotel prides itself on maintaining high service standards and creating memorable experiences that encourage guest loyalty and satisfaction. With a strong commitment to quality, the company continually invests in its staff training, facility enhancements, and guest service innovations to stay ahead in the competitive hospitality industry. The D Casino & Hotel is also recognized for fostering an inclusive and dynamic work environment where employees can thrive and grow their careers. This full-time position offers an hourly pay structure, emphasizing steady employment and professional development within a reputable hospitality brand.
The role of Hotel Supervisor at The D Casino & Hotel is integral to ensuring the smooth operation of the hotel's front desk and guest services. This position entails direct supervision of front-of-house activities, including managing the bellmen and front desk agents. The supervisor is responsible for facilitating outstanding guest service by overseeing the check-in and check-out processes, handling bookings and reservations, and responding to guest inquiries and requests promptly and courteously. A key aspect of the role is to anticipate and resolve guests' problems effectively, thereby enhancing the overall guest experience and ensuring maximum satisfaction. Attention to detail and a strong sense of urgency are necessary to maintain operational efficiency, inventory accuracy, and the high standards the hotel is known for. Additionally, the Hotel Supervisor plays a pivotal role in upholding company service standards and promoting a professional, welcoming atmosphere. This position requires excellent communication skills to interact with a diverse clientele and various operational departments within the hotel. The Hotel Supervisor is expected to be proactive in identifying guests with special needs, addressing unusual or suspicious activities, and supporting the front desk team to create an environment where guest expectations are consistently exceeded. By fostering teamwork and a customer-oriented mindset, the successful candidate will support The D Casino & Hotel's mission to deliver exceptional hospitality experiences that make every guest feel valued and cared for.
The role of Hotel Supervisor at The D Casino & Hotel is integral to ensuring the smooth operation of the hotel's front desk and guest services. This position entails direct supervision of front-of-house activities, including managing the bellmen and front desk agents. The supervisor is responsible for facilitating outstanding guest service by overseeing the check-in and check-out processes, handling bookings and reservations, and responding to guest inquiries and requests promptly and courteously. A key aspect of the role is to anticipate and resolve guests' problems effectively, thereby enhancing the overall guest experience and ensuring maximum satisfaction. Attention to detail and a strong sense of urgency are necessary to maintain operational efficiency, inventory accuracy, and the high standards the hotel is known for. Additionally, the Hotel Supervisor plays a pivotal role in upholding company service standards and promoting a professional, welcoming atmosphere. This position requires excellent communication skills to interact with a diverse clientele and various operational departments within the hotel. The Hotel Supervisor is expected to be proactive in identifying guests with special needs, addressing unusual or suspicious activities, and supporting the front desk team to create an environment where guest expectations are consistently exceeded. By fostering teamwork and a customer-oriented mindset, the successful candidate will support The D Casino & Hotel's mission to deliver exceptional hospitality experiences that make every guest feel valued and cared for.
Job Requirements
- A bachelor's degree or at least one year of professional experience in hospitality
- Bachelor's degree in hospitality preferred
- 2 years front desk experience
Job Qualifications
- Ability to communicate effectively with guests, team members and management in both written and verbal form
- Have basic math skills and be computer literate
- Understand and comply with all company, departmental and Gaming Control Board rules and regulations, policies and procedures
- Must have basic knowledge of Microsoft Office, Outlook and Internet
- Must be able to work any day of the week and any shift to include weekends and holidays
- Must be able to establish and maintain effective working relationship with team members and guests
- Must be at least 21 years of age
Job Duties
- Responsible for practicing, supporting and promoting the company service standards at all times
- Ability to communicate with a diverse and demanding clientele as well as across multiple operational departments
- Assisting agents in creating accurate reservations and checking guests in and out
- High level of attention to detail, urgency and accommodation
- Operate terminal and perform machine maintenance, including but not limited to issuing keys and keeping the area free of all debris
- Answers to all guests using their name, answering questions in a manner that reflects an understanding of the department and property in general
- Identifying guests with special needs to ensure the protection of the company assets and best guest service possible
- Observe and report unusual or suspicious behavior
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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