the D Casino - Concierge - Agent

Las Vegas, NV, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $15.00 - $19.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

401(k) Plan

Employee Discounts

Training and development opportunities

competitive salary

Job Description

The D Casino & Hotel is a vibrant and bustling establishment located in the heart of the city, known for its exceptional hospitality services, exciting gaming options, and luxurious accommodations. As a flagship property combining the thrill of casino entertainment with the comfort of a full-service hotel, The D Casino & Hotel attracts a diverse range of visitors including tourists, business travelers, and locals looking for high-quality leisure experiences. The property prides itself on maintaining superior customer service standards and creating memorable guest experiences through attention to detail, innovative amenities, and a welcoming atmosphere.

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Job Requirements

Ged or equivalent
at least 1 year experience in a concierge, sales or similar position
normal, corrective vision range with ability to see color and distinguish letters, numbers and symbols
manual dexterity to operate job related equipment
ability to work in noisy environments that may contain secondhand smoke
capability to perform physical tasks such as standing, walking, lifting, reaching, pushing, pulling and grasping
ability to maintain constant contact with fellow team members and guests
able to perform tasks in both sitting and non-sitting positions

Job Qualifications

Ability to communicate effectively with guests, team members, and management in both written and verbal form
excellent customer service and people skills
proficient in computer applications such as Microsoft Word and Excel
must be detail oriented

Job Duties

Practice and promote company service standards at all times
possess in-depth knowledge of local businesses, entertainment venues, and travel options
assist guests by making suggestions for entertainment, dining, and other engagements
manage first and continuing impressions of guests
establish a high level of guest satisfaction by providing prompt and courteous service and building rapport
answer phone calls and emails from guests timely and respectfully
greet guests warmly
receive and redirect mail, phone calls, packages
ensure the concierge area is clean and tidy at all times
act as liaison between guests and various departments as necessary

Job Location

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