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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $54,000.00 - $75,900.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Paid holidays
Life insurance
Job Description
The D Casino & Hotel is a vibrant hospitality and gaming establishment located in the heart of downtown Las Vegas. Renowned for its dynamic atmosphere and welcoming environment, the D Casino & Hotel offers a unique blend of luxury accommodations, premier gaming experiences, and exceptional dining and beverage services. This establishment prides itself on delivering outstanding customer experiences and maintaining the highest standards of service to its guests. As a prominent player in the Las Vegas hospitality industry, the D Casino & Hotel is dedicated to providing employment opportunities where individuals can excel in a fast-paced, guest-centered environment. As a... Show More
Job Requirements
- High school diploma or general education degree (GED) required
- Previous beverage experience preferred
- Comfortable kneeling, carrying, bending, walking and standing for extended periods
- Work typically conducted in areas possibly hot, cold, noisy and with secondhand smoke
- Ability to stand and walk for long periods
- Ability to respond promptly to emergencies and incidents
- Ability to lift 50 pounds
- Constant contact with team members and guests
Job Qualifications
- Ability to read and speak English
- Communicate effectively with guests, team members and management in both written and verbal form
- Knowledge of property and amenities
- Understanding of Fremont Street Experience to assist guests
- Ability to work well with all departments
- Ability to supervise multiple properties
- Understand and comply with company, departmental and Gaming Control Board rules and regulations, policies and procedures
- Ability to multitask
- Availability to work any day of the week and any shift including weekends, holidays, special events and concerts
- Ability to establish and maintain effective working relationships with team members and guests
- Must be at least 21 years of age
- Ability to obtain required work cards
Job Duties
- Schedule, train and evaluate beverage staff appearance and guest service follows service standards
- Resolve guest complaints
- Interview, hire and fire employees
- Practice, support and promote the company service standards at all times
- Oversee beverage operations
- Greet and welcome all guests in a pleasant and professional manner
- Initiate and engage in conversation in a professional and friendly manner with guests
- Manage escalated guest interaction
- Work well with beverage servers, bartenders, barbacks, beverage supervisor and slots supervisor
- Adhere to responsible alcohol service standards
- Successfully slow down or cut off intoxicated guests when necessary
- Rally team during heavy shifts
- Resolve conflicts
- Order adequate supplies of liquor and non-alcoholic drinks
- Maintain sufficient inventory
- Lead beverage department team members through coaching, teaching and training
- Document actions as necessary
- Investigate guest complaints related to beverage services
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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