the D Casino - Beverage - Manager

Las Vegas, NV, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $54,000.00 - $75,900.00

Work Schedule

Rotating Shifts

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Paid holidays

Life insurance

Job Description

The D Casino & Hotel is a vibrant hospitality and gaming establishment located in the heart of downtown Las Vegas. Renowned for its dynamic atmosphere and welcoming environment, the D Casino & Hotel offers a unique blend of luxury accommodations, premier gaming experiences, and exceptional dining and beverage services. This establishment prides itself on delivering outstanding customer experiences and maintaining the highest standards of service to its guests. As a prominent player in the Las Vegas hospitality industry, the D Casino & Hotel is dedicated to providing employment opportunities where individuals can excel in a fast-paced, guest-centered environment. As a Beverage Manager at the D Casino & Hotel, you play a critical role in maintaining the superior level of guest satisfaction that the property is known for. This full-time position involves overseeing all aspects of beverage operations within the casino and hotel premises. The successful candidate will be responsible for managing beverage staff, planning and forecasting inventory needs, and ensuring that all operations adhere to safety and company service standards. In this role, you will lead a team of beverage servers, bartenders, barbacks, and supervisors, making sure that guest interactions are always professional, friendly, and accommodating. Your ability to handle escalated guest complaints, monitor responsible alcohol service, and rally your team during busy periods is essential to maximizing sales and enhancing the overall guest experience. The Beverage Manager is tasked with inventory management and ordering supplies efficiently, thus assisting in the financial aspects of beverage service operations. The role requires excellent leadership, communication skills, and the ability to work seamlessly with other departments to support the goals of the D Casino & Hotel. By fostering a positive work environment and upholding excellent service standards, you contribute significantly to the establishment's reputation and success. The position demands flexibility in work days and hours, as you will be required to work weekends, holidays, special events, and concerts. This is an excellent opportunity for a motivated professional who is passionate about delivering top-tier guest services in a lively casino environment and who thrives in a leadership role with diverse responsibilities.

Job Requirements

High school diploma or general education degree (GED) required
Previous beverage experience preferred
Comfortable kneeling, carrying, bending, walking and standing for extended periods
Work typically conducted in areas possibly hot, cold, noisy and with secondhand smoke
Ability to stand and walk for long periods
Ability to respond promptly to emergencies and incidents
Ability to lift 50 pounds
Constant contact with team members and guests

Job Qualifications

Ability to read and speak English
Communicate effectively with guests, team members and management in both written and verbal form
Knowledge of property and amenities
Understanding of Fremont Street Experience to assist guests
Ability to work well with all departments
Ability to supervise multiple properties
Understand and comply with company, departmental and Gaming Control Board rules and regulations, policies and procedures
Ability to multitask
Availability to work any day of the week and any shift including weekends, holidays, special events and concerts
Ability to establish and maintain effective working relationships with team members and guests
Must be at least 21 years of age
Ability to obtain required work cards

Job Duties

Schedule, train and evaluate beverage staff appearance and guest service follows service standards
Resolve guest complaints
Interview, hire and fire employees
Practice, support and promote the company service standards at all times
Oversee beverage operations
Greet and welcome all guests in a pleasant and professional manner
Initiate and engage in conversation in a professional and friendly manner with guests
Manage escalated guest interaction
Work well with beverage servers, bartenders, barbacks, beverage supervisor and slots supervisor
Adhere to responsible alcohol service standards
Successfully slow down or cut off intoxicated guests when necessary
Rally team during heavy shifts
Resolve conflicts
Order adequate supplies of liquor and non-alcoholic drinks
Maintain sufficient inventory
Lead beverage department team members through coaching, teaching and training
Document actions as necessary
Investigate guest complaints related to beverage services