Texas Rising Star Mentor Supervisor

Serco is a leading provider of public services worldwide, dedicated to delivering high-quality workforce career services and childcare programs that support community development and enhance educational opportunities. The company operates Workforce Career Centers that connect employers with skilled professionals and provide career services aimed at workforce improvement and economic growth. Serco upholds a mission of excellence, integrity, and service to the communities it serves, ensuring that both employees and clients benefit from innovative and impactful programs. Within this framework, Serco administers the Texas Rising Star (TRS) program, a recognized statewide initiative designed to improve the quality of childcare services by providing mentoring, training, and certification to early childhood education providers. The Texas Rising Star Mentor Supervisor role is a critical leadership position that oversees the implementation and delivery of TRS mentoring services and supervises the TRS Mentors, Early Learning Program (ELP) Coordinator, and TRS Coordinator staff. This position ensures all staff perform their duties effectively while maintaining alignment with program goals and regulatory guidelines. The Supervisor is responsible for managing a diverse team to drive initiatives that increase the number of childcare providers obtaining and maintaining higher certification levels, thereby enhancing the quality of early childhood education in the region. The role requires close collaboration with the Child Care Services Program Manager and the Texas Workforce Commission to coordinate child care quality initiatives and compliance activities. The Texas Rising Star Mentor Supervisor serves as the liaison between employers and the SERCO-operated Workforce Career Centers, facilitating communication, training, and professional development to improve overall program outcomes. This position demands a strong ability to organize, prioritize, and manage multiple tasks simultaneously, ensuring positive outcomes for providers and staff. Additionally, the Supervisor directs staff development cycles to continuously enhance team capabilities and maintains accurate record-keeping and reporting to support quality assurance and program evaluation. Working in a dynamic, fast-paced environment, the Supervisor must be adept at problem-solving, conflict resolution, and effective communication, often representing the program in advisory boards, neighborhood councils, and partnerships with other agencies and non-profits. This position requires travel within and outside the service area for training and staff development. Candidates must hold a bachelor’s degree in early childhood education or related fields and demonstrate experience working in early childhood classrooms or programs such as Head Start or Prekindergarten. Certifications in Texas Rising Star assessment and mentorship programs are mandatory. The position also requires proficiency in Microsoft Office applications and database management, as well as excellent public speaking, interviewing, and resume writing skills. Due to the telework nature of the role, a reliable internet connection and appropriate hardware for onboarding and daily operations are essential. The Texas Rising Star Mentor Supervisor role offers a unique opportunity to lead impactful initiatives that shape the quality and accessibility of childcare services, supporting child development and family success across the community.