Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $20.00
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability insurance
Voluntary long-term disability insurance
Paid holidays
paid vacation days
paid sick days
Paid Personal Days
401(k) retirement plan with employer match
Employee stock purchase plan
Tuition Reimbursement
Company-paid Life Insurance
Business travel insurance
Job Description
Pearson VUE is the global leader in computer-based testing, providing services for information technology, academic, government, and professional testing programs worldwide. Operating as part of Pearson, the world's leading learning company, Pearson VUE manages test development, data management, and exam delivery through a secure network of test centers across more than 180 countries. The company validates the skills and knowledge of millions of individuals annually, playing a crucial role in educational and professional development globally. As a business under the Pearson umbrella, Pearson VUE benefits from global reach and solid market presence, supported by its listing on both the London... Show More
Job Requirements
- High school diploma or equivalent
- customer service experience
- supervision experience preferred
- team leading and training experience preferred
- strong communication skills
- flexibility in work hours and days
- ability to handle stress
- proficiency with Microsoft Office Suite and Windows applications
- ability to operate computer, fax, and telephone
- ability to work in a quiet environment
- ability to lift up to 20 lbs.
- ability to stand for long periods
- ability to sit for long periods
- ability to bend, stoop, and lift from stooped position
- good vision to see small details
Job Qualifications
- Minimum of 1 year customer service experience preferred
- one year supervision experience in customer service preferred
- high school diploma or equivalent is required
- bachelor's degree or equivalent business experience preferred
- team leading and training skills, and exposure to a testing environment are strongly preferred
- strong communication and customer service skills are a must, delivered with focused attentiveness and moderate interaction
- must be flexible in work hours and days
- ability to complete all tasks in a timely and efficient manner and handle a reasonable amount of stress
- intermediate experience in Microsoft Office Suite, Windows applications, Internet, and email
- ability to operate a computer, fax, and telephone
- must be able to work in a quiet, focused environment and hear spoken words in soft voices
- ability to lift up to 20 lbs. on occasion
- must have the ability to stand for extended periods of time while escorting candidates back and forth, up to 50-100 times per scheduled shift, to and from the testing room
- must have the ability to sit for long periods of time
- must be able to bend, stoop and lift from a stooped position
- must be able to see small details at a distance
- ability to see names clearly on id cards and the computer screen
Job Duties
- Performs on-time site opening and closing procedures
- understands all testing procedures
- checks in examinees, verifies identification, and explains the exam process
- monitors examinees while testing
- maintains a secure testing environment
- communicates with internal technical support to investigate and fix technical issues
- strictly adheres to company policies using careful judgment
- responsible for maintaining a professional and clean testing center with light housekeeping duties
- arrive on time for all scheduled shifts
- other duties as assigned
- available to address operational problems when not at test center
- site staffing, hiring, retention, conflict resolution, scheduling
- trains, develops and coaches staff
- first contact for facility issues
- ability to multi-task
Job Location
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