Territory Manager

Royal Cup, Inc. is a family-owned company with a rich legacy of over 120 years in the sourcing, roasting, blending, and distribution of high-quality coffees and fine teas. Established in 1896, this privately held national company has grown to become a trusted partner for restaurants, hotels, offices, convenience stores, and individual consumers across the United States. The company prides itself on its commitment to exceptional customer service and sustainable business practices, fostering strong relationships with customers and vendors alike. At Royal Cup, customer-centricity is more than a motto; it is a guiding principle that drives all employees to provide outstanding service and uphold the company’s reputation for excellence.

The Territory Manager - Route Delivery Driver role at Royal Cup plays a pivotal part in expanding and servicing the company’s diverse customer base. Reporting to the Area Manager, Territory Managers focus on multiple business segments including professional offices, fine dining and casual restaurants, hotels and conference centers, coffee shops, resorts and clubs, healthcare facilities, as well as colleges and universities. The position is fully responsible for route operations that connect Royal Cup's superior products to clients, ensuring timely delivery and excellent service. This role demands mastery of inventory best practices, a strong commitment to safe driving, and a proactive approach to customer service.

In their day-to-day duties, Territory Managers are entrusted with the responsibility of maintaining and growing customer relationships through reliability, professionalism, and responsiveness. Their contributions directly impact the company’s growth, reflected in both the retention of existing customers and acquisition of new accounts. This role involves extensive driving and handling of products, requiring the physical ability to lift, carry, and move merchandise safely and efficiently. Candidates must demonstrate strong communication skills, technological literacy including basic proficiency in Microsoft Office applications, and an ability to work independently while thriving in a team-oriented environment. The ideal candidates bring a success-driven attitude paired with a professional appearance and demeanor.

Royal Cup's Territory Manager role offers not only a competitive compensation package but also comprehensive benefits including healthcare, dental, vision, 401(k), company-paid life and disability insurance, and paid parental leave, among others. This role is integral to the company’s mission to serve customers well and grow its presence nationwide. Employees are supported through continuous training and professional development, ensuring they have the tools and knowledge to succeed. Flexibility to occasionally work evenings, weekends, and travel for meetings or training is essential. Furthermore, Royal Cup is committed to diversity, inclusion, and equal employment opportunity, making it a welcoming place to build a rewarding career in the coffee and tea industry.