Territory Manager

Royal Cup, Inc. is a nationally recognized leader in the sourcing, roasting, blending, and distribution of high-quality coffees and fine teas since 1896. As a privately held company with more than 130 years of heritage, Royal Cup has solidified its reputation as a trusted partner among restaurants, hotels, offices, convenience stores, and individuals across the United States. Rooted in a longstanding tradition of coffee roasting excellence, Royal Cup takes immense pride in its dedication to unparalleled customer care and delivering exceptional beverage experiences.

The company’s commitment to quality products and sustainable practices has allowed it to thrive and grow steadily over the decades, making it a preferred choice for fine dining establishments, coffee shops, resorts, healthcare facilities, educational institutions, and various professional services. With a customer-centric approach, Royal Cup focuses on providing outstanding service to both existing and new high-impact accounts across the country. This approach not only retains their loyal customer base but continuously expands their market presence.

The Territory Manager - Route Delivery Driver role at Royal Cup is an exciting and dynamic position that reports directly to the Area Manager. This role is responsible for servicing and expanding the company’s existing customer base by performing route sales and delivery duties with professionalism and a strong focus on customer satisfaction. Key business segments the Territory Manager serves include offices, fine dining and casual restaurants, hotels, conference centers, resorts, clubs, healthcare facilities, coffee shops, colleges, and universities.

This position demands mastery over all aspects of route operations including inventory management, safe driving practices, and superior customer service skills. The Territory Manager is charged with achieving safety, inventory, schedule adherence, and promotion goals set by management. In addition, the role requires representing Royal Cup professionally, maintaining strong relationships with customers, and supporting promotional activities. The Territory Manager must also be adaptable to occasional travel and overnight stays for training or meetings and be capable of working some nights and weekends as needed.

Success in this role hinges on having a professional appearance, outgoing personality, and the ability to work independently while also being a collaborative team player with a strong work ethic. Proficiency in basic office software like Microsoft Word and Excel is essential, as well as the capacity to read, write, and interpret various business correspondence. Physical demands include the ability to lift and carry products weighing up to 40 pounds, safely operate delivery equipment, and navigate stairs and ramps at customer locations.

Royal Cup provides a competitive compensation plan along with a comprehensive benefits package including healthcare, dental, vision, 401(k), company-paid life and disability insurance, flexible spending accounts, tuition reimbursement, paid parental leave, holidays, and vacation time. The company is committed to diversity, inclusion, and equal opportunity for all employees. A strong culture of ongoing training supports the continual success and professional growth of all team members working within this well-caffeinated and passionate environment.