Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $13.00 - $18.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Professional development opportunities
Collaborative team environment
Employee wellness programs
retirement savings plan
Job Description
Crossover Health is pioneering the future of healthcare by transforming the traditional approach into a proactive, comprehensive Primary Health model. Recognized as a national, team-based medical group, Crossover Health emphasizes wellbeing and prevention, extending far beyond the scope of conventional sick care. The organization integrates diverse aspects of healthcare—including primary care, physical medicine, mental health, health coaching, and care navigation—into a seamless, interdisciplinary care team model. This innovative framework is underscored by trusted relationships between patients and their care teams and supported by outcomes-based payment structures that prioritize quality of care and patient satisfaction. Crossover Health delivers its services using... Show More
Job Requirements
- Bachelor's degree or equivalent experience
- 3 years of experience in customer service related position
Job Qualifications
- Bachelor's degree or equivalent experience
- 3 years of experience in customer service related position
- Experience as a Host
- Excellent communication skills
- Excellent computer skills and familiarity with Apple products (Mac, iPad, iPhone), or client-based systems such as Microsoft or HP
- Leadership skills and experience working in a collaborative team environment
- Proven organizational skills, great interpersonal skills, and ability to work as a key team member
- High level of ownership, accountability and initiative
- Comfort and efficiency with multitasking, issue resolution, and conflict management
- BLS (Basic Life Support) certification
Job Duties
- Welcomes each member and handles all member interactions with the highest level of hospitality and professionalism
- Coordinates with facilities teams to help resolve clinic issues
- Oversees schedules in EMR and is responsible for auditing schedules for accuracy
- Manages waitlist and ensures that members are promptly contacted and scheduled
- Coaches, mentors, and develops team, including interviewing, onboarding and providing career development planning to Host Team
- Serves as a point of contact for all Hosts, ensuring the Host Team is up to speed on all updates and communication
- Assists in resolving member concerns or issues, involving the Practice Leader, as appropriate
- Assists with workflow design and process improvement
- Provides support in organizing and attending assigned events
- Responsible for addressing and helping to solve member billing questions
- Performs other duties as assigned
Job Location
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