Job Overview
Employment Type
Temporary
Part-time
Compensation
Type:
Hourly
Rate:
Exact $18.00
Work Schedule
Standard Hours
Benefits
401(k) retirement savings
Company matching contribution
fast-paced environment
team-oriented culture
Product samples
Job Description
Cutwater Spirits is a dynamic and adventurous company known for its meticulously distilled award-winning portfolio of spirits, including whiskeys, vodka, gin, rums, tequilas, and liqueurs, which are also offered in a popular canned lineup. Based in San Diego, CA (Miramar), Cutwater Spirits is a leader in the beverage industry, continuously pushing boundaries and exploring new horizons while delivering exceptional product quality and customer experiences. The company prides itself on its culture of dreaming big, fostering passion, talent, and curiosity among its team members. Known for its welcoming and hard-working environment, Cutwater Spirits values its people as its greatest asset and... Show More
Job Requirements
- High school diploma or equivalent
- 1+ years of experience in the hospitality industry
- knowledge of POS systems, preferably Toast
- excellent communication and interpersonal skills
- ability to manage reservations and guest flow
- customer service oriented
- ability to multitask and work in a fast-paced environment
Job Qualifications
- High school diploma or equivalent required
- 1+ years in the hospitality industry (ex: hotel or restaurant) preferred
Job Duties
- Greet guests and attend to them in a polite and friendly manner
- Have and maintain up-to-date knowledge of the facility, all Cutwater's spirits and canned cocktails, the surrounding area, prices and menu items offered
- Walk guests to their table while engaging in conversation when possible
- Maintain and manage all reservations in Yelp and obtain as much information as possible from the guests, i.e. e-mail, phone number and any special requests or preferences
- Manage the flow of guests and reservations, including walk-ins, to ensure the service staff can provide the best customer service at all times
- Have and maintain working knowledge of the POS (Toast) to correctly complete transactions efficiently and minimize mistakes
- Communicate efficiently with management, service staff and guests
- Ensure Host stand is fully stocked with menus, mask bags, etc. and communicate to the MOD if supplies are needed
- Provide guests with menus and answer any initial questions
- Provide guests with instructions on navigating the Tasting Room
- Assist guests with any retail needs and alcohol purchases to-go
- Engage with guests to ensure they're happy with their experience
- Provide a warm and friendly farewell to all guests who leave the Tasting Room
- Respond to complaints and help to resolve them
- Answer all phone calls
- Provide great customer service
- Clear dishes and glasses throughout customer experience
- Embrace and fulfill the core values and culture of Cutwater Spirits
- Provide support to rest of the Tasting Room team during down time and busy periods
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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