Telephone Scheduler

Norfolk, VA, USA|Onsite, Travel

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $14.00 - $17.00
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Work Schedule

Standard Hours

Job Description

Virginia Oncology Associates is the largest group of medical professionals in Hampton Roads and Northeast North Carolina dedicated exclusively to cancer care and blood disorders. The organization is known for its compassionate and comprehensive approach to oncology and hematology, providing top-tier care to patients through a network of specialized offices. As a leading medical group in this field, Virginia Oncology Associates focuses on delivering personalized treatment plans and support services that address the unique needs of each patient. The team consists of highly skilled physicians, nurses, and support staff, all committed to improving patient outcomes and quality of life. The... Show More

Job Requirements

  • high school diploma or equivalent
  • receptionist or office experience required
  • proficiency with computer systems and microsoft (Outlook, Office Word, and Excel) required
  • must be able and willing to travel to other office locations as needed

Job Qualifications

  • receptionist or office experience required
  • medical office experience strongly preferred
  • proficiency with computer systems and microsoft (Outlook, Office Word, and Excel) required
  • high school diploma or equivalent
  • must be able and willing to travel to other office locations as needed

Job Duties

  • primary operators for incoming scheduling calls
  • representative of BCC, Ches, HV, Obici, PA offices
  • cancel, reschedule and schedule appointments as requested by patients and clinical teams
  • monitor scheduling voice mail and contact patients for scheduling
  • direct responsibility for scheduling for specific providers
  • monitor and schedule from order que for specific providers
  • monitor and schedule from bump list for specific providers
  • oversight of practice appt reminder responses
  • contact patients who select cancel or reschedule prior to appt date
  • adheres to confidentiality, state, federal, and HIPPA laws and guidelines with regards to patient's records
  • other duties as requested or assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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